Service Contracts Administrator

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Participates in developing service level agreements, including providing input to contract pricing

and billing. Monitors contract delivery expectations, costs, and related contract and performance
measurement, incentive and penalty details in discussion with the reporting manager, Field
Services and clients. Compiles and presents information using advanced levels of software

- Administers service contract for Field Services to Lines of Business and other Third Parties such

as the outsourcing of support services, fleet and other services by: compiling costs and billing
information; assisting with contract and relationship management; assisting in conducting
benchmarking studies to compare, report and prepare recommendations on service quality and
improvements. Sets up, monitors and reconciles a variety of information using contract/cost
management and financial management systems and refers unusual data to manager; checks,
codes and prepares invoices for sign off by others.
- Participates in communicating policies, standards and processes for the management of

contracts for Field Services in discussion with reporting manager, and through participation in
various forums assists in supporting the service contract environment.
- Provides support in customer interfaces (internal and external parties) through various stages of

the contract by: assisting in defining service requirements to identify activities performed by Field
Services, and preparing pricing documents, reporting templates, monthly status reporting etc;
providing service delivery assistance on a day-to-day operational level. Performs a variety of
duties including gathering, maintaining and creating data from various sources such as electronic
files and information data sheets from technical staff; verifies data received, identifies
discrepancies, updates and/or makes required changes.
- Performs a full range of clerical, administrative and business duties such as preparing and

processing a variety of documents, reviewing and verifying completeness and accuracy of
- information, identifying discrepancies, and contacting appropriate staff for clarification/verification.- Receives, prioritizes and routes unit correspondence to appropriate personnel for further

handling, including locating file references; responds to enquiry’s related to service provision in
- absence of manager; composes routine letters and memos.- Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow

through Manager's office.- Performs duties of a minor nature related to the above duties, which do not affect the rating of

the job.**Qualifications**:
***
- Business principles and administration, finance, reconciliation, management reporting, contract

management, legal issues and administration, performance monitoring, research and- knowledge is typically acquired through High School graduation; plus a Certificate in Business
- Administration or an equivalent combination of experience, training and education; plus BC Hydro- Time and Expenses, PassPort, Contract Management Access DB, DAD, JUAS).- Two (2) years in progressively more responsible administrative positions related to contract and

facility management, including experience in performance reporting with a well-developed applied- communication, interpersonal and teamwork skills and ability to work in a multi-task environment.**ADDITIONAL INFORMATION**
***
**This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).**

In this fast paced, deadline driven position, you will be supporting Contract Professionals, Hydro
Reps, and Contract Owners in processing of Service Entry Sheets, Purchase Requisitions, and
Change orders to name a few

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We inclu