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Quality Manager
2 weeks ago
**Who We Are**
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
**SUMMARY**
This Quality Manager position has been designed to work exclusively on BGIS RP-1 account. This account relates to the management of federal government properties across Canada. The Quality Manager will be responsible for quality and internal audit activities in his/her portfolio in the National Capital Region. The role does not currently have direct reports, but could eventually have some, as our team is expanding.
**KEY DUTIES & RESPONSIBILITIES**
**The Quality Manager must be strategically focused on continuous improvement. He/she will be responsible to**:
- Conduct quality monitoring activities and internal audit activities to achieve client and contract requirements;
- Prepare and submit quality deliverables;
- Support team members in the recording, tracking and closing of non-conformances, including guidance and support on root cause analysis and on the design of robust action plans to improve company’s internal processes;
- Provide support and guidance to the operational team with the incident reporting process;
- Provide support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
- Monitor operational data metrics to help identify opportunities for improvement within the region;
- Plan, execute and report on internal audit projects assigned to his/her region through the 3-year internal audit plan, in accordance with the internal methodology;
- Participate in or initiate special projects that bring value to the business;
- Conduct any other quality and internal audit duties that could be assigned to him/her.
**KNOWLEDGE AND SKILLS**
- Knowledge of quality management systems and practices;
- Knowledge of internal audit and continuous improvement;
- Thorough understanding of business process optimization;
- Strong proficiency in MS Excel, PowerPoint and Word;
- Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
- Effective written and communication skills;
- Problem solving skills;
- Proficiency in the English language is essential.
**EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS**
- **Minimum education**:Bachelor’s Degree
**JOB-RELATED EXPERIENCE**
- More than 5 years
**LOCATION**
- Vancouver (office is located on Thurlow Street, possibility of hybrid work)
**Licenses and/or Professional Accreditation**
- Trained Quality Auditor
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success
