Field Service Representative

4 days ago

Richmond Hill, Canada The Hillman Group Full time

Who We Are & What We Do
The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.
The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.
Job Summary
The Field Service Representative (Service Detailer) provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.
Essential Job Functions *
- Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
- Prepares & processes new orders using company issued equipment.
- Brings issues and discrepancies to the attention of the appointed store representative.
- Works as liaison between designated stores and Hillman Canada head office.
- Travel between stores in selected region.
- Performs other tasks as assigned by management.
- Follow the store safety rules, and work in a safe and healthy manner
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience
- 1-3 years in a retail vendor or big box environment or related experience

Competencies - Knowledge, Skills and Abilities
- Excellent computer skills (MS Office) specifically MS Excel and Outlook.
- Strategic thinker, good communicator and exceptional problem solver.
- Performs function with a sense of purpose and a degree of urgency.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Strong interpersonal skills with an emphasis on teamwork.
- Excellent organizational, analytical and communication skills (oral & written).
- Organizational Awareness
- Planning and Results Orientation
- Customer Focus Leadership Communication and Interpersonal
- Effectiveness Problem-solving and Decision-making
- Teamwork, Creativity, and Innovation Continuous Professional Development

Operational Equipment
- N/A

Work Environment and Physical Demands
Work Environment
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Physical Demands
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We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.
The Hillman Group Canada ULC

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