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Head, Information Technology
2 weeks ago
Under the supervision of the Director, Administration and Finance, the Head, Information Technology, plays a strategic role within the organization by managing the Museum's IT infrastructure. Is responsible for the achievement of expected results or the realization of action plans related to the development and optimization of the size and efficiency of the technological park, in line with the organization's objectives, notably through the deployment of good IT practices and the installation of software to improve employee efficiency.
**Main tasks**
- Actively participate in the development and implementation of the organization's IT and digital strategy
- Develop and implement policies and procedures for the operations and development of computer systems as well as electronic data processing
- Establish an overview of technological infrastructure to optimize their management
- Supervise, maintain and improve the level of service of all IT systems (Modern workstation management, Web, Collections, accounting, security, reservation, donation, point of sale, etc.)
- Maintain and develop the CRM (Sugar CRM and Sugar Market) and its integrations with other systems (ERP, POS Restaurant, Boutique, Ticketing, Online Donations)
- Ensure the availability, security and integrity of all of the Museum's IT infrastructure
- Intervene and recommend appropriate solutions when dealing with complex and new problems;
- Keep abreast of current trends in new technologies through research and professional development and identify opportunities to improve internal systems, tools and processes
- Manage subcontractors and suppliers involved in the delivery of IT services
- Work in collaboration with various departments to identify the needs of projects under development
- Provide support, training and follow-up to users
- Project management; e.g.: Migration to Dymamics 365 BC, Improvement of network infrastructure
- Plan, administer budgets and render the accounts of his service
- See to the achievement of objectives on time with allocated resources
- Participate in the recruitment, management, coaching and evaluation of the staff under his responsibility
- Participate in the process of acquiring or replacing various equipment and in the procurement process
- If necessary, represent the Museum and perform any other task requested by his superior or required by his duties
**Employment Conditions**
- Regular full-time position (35 to 40 hours per week)
- Start as soon as possible
- Salary according to the Museum's salary scales, attractive benefits and vacation package
**Qualifications and Profile Required**
- University degree in accounting, management, or administration, or equivalent
- Bachelor’s degree in Information Technology; Management degree an asset
- Strong knowledge of Microsoft products, Windows family operating systems, MS-SQL Server, Hyper-V and relational database, Azure & cloud platforms, Microsoft 365 (++ SharePoint and Microsoft Endpoint Manager), Amazon Web Services
- Good knowledge of Cisco Firepower products; ZScaler (ZPA and ZIA), DarkTrace and Aruba Central
- Good knowledge of English and French (written and oral communication skills)
- Versatile, curious and innovative; customer service oriented
- Structured, organized, rigorous and strong sense of responsibility
- Ethical, sound judgment, honesty and discretion
- Interest in culture
**Benefits of Working at the Museum**
- Stimulating projects, telecommuting, flexible hours
- Located in downtown Montreal, close to the McGill metro station, shopping malls and the heart of cultural action;
- Stimulating projects, hybrid work mode, flexible schedule
- Two (2) weeks off at holiday time and three (3) during the year, four (4) fixed wellness days in addition to floating, sick and personal days
- Social and cultural activities; private visits to exhibitions; training opportunities
- Passionate professional team and inclusive, collaborative work environment
