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Product Trainer

2 weeks ago

Burnaby, Canada Kardium Inc. Full time

Your opportunity
By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation - which can cause stroke, heart failure, and other heart-related complications.
Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System - we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.
We have now completed our pivotal clinical study and our focus is on commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.
We are seeking a skilled and passionate Product Trainer to join our team at Kardium, specializing in electrophysiology with a focus on cardiac pulsed field mapping and ablation systems. The Product Trainer will be responsible for delivering and assisting in the development of comprehensive training programs for medical professionals and Kardium clinical staff, ensuring they demonstrate the necessary knowledge and skills to effectively use our advanced medical device.
Please note, this opportunity is a hybrid work arrangement, located in Burnaby, BC.
Meaningful work you will be a part of
**Your responsibilities will include**:

- Content Development: Design and create effective training materials, including manuals, presentations, online courses, and hands-on practice scenarios tailored to the needs of diverse learning styles.
- Onboarding: Support new field clinical specialists by effectively training them on product knowledge, procedure, and customer interaction best practices related to the Globe PF System.
- Evaluate Effectiveness: Measure the success of training initiatives through assessments, participant feedback, and performance metrics, making continuous improvements to enhance overall effectiveness.
- Collaboration: Work closely with cross-functional teams, including sales and marketing, to ensure that product training aligns with corporate goals and customer needs.
- Field Support: Be available for ongoing support post-training sessions, addressing product-related queries, troubleshooting issues, and maintaining relationships with trained professionals to gather insights on product performance.

What you bring to the team
Our Kardium team is smart, creative, and passionate about creating cutting-edge medical devices to help improve people’s lives. We work within a collaborative environment based on trust and respect. And we understand that only by working together can we solve the unsolvable.
You will be successful in this role because you possess these attributes:

- Education: Bachelor's degree in biomedical engineering, life sciences, nursing, or a related field. Advanced degrees will be an advantage.
- Experience: Minimum of 3 years of experience in the medical device industry, ideally focusing on electrophysiology or a related field.
- Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex concepts and engage diverse audiences.
- Organizational Skills: Strong project management capabilities with the ability to coordinate multiple training sessions and handle logistics efficiently.
- Certifications: Clinical certifications or training in electrophysiology or medical device technology are preferred.

Compensation
As a permanent employee, you will also participate in Kardium’s stock option plan.
- $90,000-$115,000 (CAD Annually)

Life at Kardium
What makes us a great place to work?
1. Our Purpose
2. Our People
3. Our Culture
We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Brazilian ERG and Irish ERG.
And our employees think we are great too - check out Glassdoor to learn more