Clinical Support Worker

Title: Clinical Support Worker
Location: Phoenix House
Position Status: Casual, 37.5 hours per week
Reports to: Manager, Mental Health, and Substance Use Programs
Wage -** $22.25 - $ 29.96**

**Job Summary**

The Clinical Support Worker (CSW) reports to the Program Manager and is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW works with residents to provide assistance, support education and skill training and has the overall purpose of facilitating the stabilization, recovery and capacity building of residents.

**Responsibilities**:
**Client Services**
- Will participate in client intake and provide support services and assessment
- Support clients with their recovery care plans by maintaining accurate logging and documentation as required by the Society and other stakeholders
- Build a therapeutic relationship to support the client in their goals
- Support medication administration schedule and ensure accurate documentation for records
- Support proper reporting/documentation and collaboration for: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
- Monitor and assess resident behaviours and client movement in and out of the building
- Lead or oversee client meetings as required for the program
- Report behaviours to management that poses a risk to the resident, other residents, staff and/or the community
- Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities
- Contribute to maintaining a therapeutic environment to encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others

**Administration**
- Support administrative tasks including: photocopying; case documentation; database entry; filing; and answering phones.
- Maintain cleanliness and organization
- Debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
- Support a safe, well maintained and healthy building environment
- Complete regular rounds of facility as scheduled throughout shifts
- Perform other duties as required

**Qualifications**
- Post-secondary diploma in counselling, social work, community services, or equivalent
- 2+ years of experience working with marginalized populations in the delivery of substance use services, mental health or equivalent
- Ability to lift up to 25 pounds is required
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First Aid 1 and Current CPR certificate is required
- Valid Class 5 driver’s license is required

**Skills & Knowledge**
- Knowledge of Windows, Microsoft Word, Excel, and Outlook.
- Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management)
- Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, etc.
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong problem solving skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents in the change process and encouraging the resident to take responsibility for the outcomes they achieve
- Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
- Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
- Ability to work in a trauma-informed framework
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

**Competencies**

**Approach to Work**
- Demonstrates initiative, flexibility, adaptability and resourcefulness
- Actively seeks and incorporates feedback to inform continuous self-improvement
- Sets goals, creates and implements action plans, monitors progress, and evaluates results
- Adeptly manages competing tasks and uses time efficiently and effectively

**Job Knowledge & Quality of Work**
- High-degree of relevant and current job knowledge