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Salesforce Business Systems Analyst

1 day ago

Toronto, Canada NTT DATA Full time

**Req ID**: 328900

We are currently seeking a Salesforce Business Systems Analyst - Remote Canada Role

**Job Function / Day to Day Responsibilities**

Engage with the business users at different levels to understand business needs, and document the requirements. Analyze and evaluate the requirements and make recommendations on solutions/implementation.
Partner with various business partners across the and solution teams to evaluate how to best leverage integration, data warehouse and business intelligence technology functionality to meet evolving business requirements and information needs.
Ensure solutions promote simplification, efficiency and an increasingly higher level of productivity for users.
Provide functional leadership during technology upgrades/implementations and work successfully as a liaison with various internal business partners.
Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT).
Participate in change management activities (UAT, training, communications, online help, business readiness etc.) supporting program rollouts in partnership with global Subject Matter Experts and Business Readiness Manager.
Partner with the support organization to provide training, support and technical assistance to end users.

**Required Skills/Experience**

5+ years experience in a of Business Systems Analyst role.

Salesforce, Data Cloud, Snowflake, and MuleSoft experience a plus.

Strong background in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
Experience and knowledge of API, SOA, ESB concept and tools (Postman, SOAP UI).
Experience in developing/supporting/testing real time interfaces with different systems.

Hands-on experience with databases and using SQL tools like Toad, and SQL Developer for data analysis and validating test results.
Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
Able to quickly understand the business process and needs, and translate them into business requirements

Strong background in driving and gathering business requirements, assessments, solutioning specially in the areas of data analysis, data extraction/delivery, source/target mappings and reporting.
Detail oriented and be able to think of all the scenarios for functional and non-functional requirements
Able to produce concise and clear documentation.
Strong people and communication skills

**Ideal Mindset**:
Encouragement. You will provide motivation, direction, and support to other members of the team.

Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.

Strong work ethic. You are a team player and lead by example.

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