Quality Improvement Specialist

**Join Our Passionate Team at The Brenda Strafford Foundation**

**About Us**:
The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Long Term Care and Assisted Living seniors care communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families.

Putting people first is a way of life at The Brenda Stafford Foundation. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Our team members not only have the right skills and knowledge for the job, they are also passionate about the mission, vision, and values of the BSF.

**Our Team Members**:

- Place people at the heart of our mission
- Embrace quality and innovation with enthusiasm
- Engage with respect and empathy
- Act with compassion and understanding

We uphold our 8 BSF Commitments to:

- Make a meaningful impact through small acts
- Deliver exceptional service
- Understand and celebrate individual uniqueness
- Be present and attentive
- Support and respect personal aspirations
- Bring joy to others
- Empower and honor choices
- Create a homelike atmosphere

**The Role**:
Are you ready to embark on a journey into the world of quality improvement? This is your chance to join the Centre for Learning, Innovation, and Quality (CLIQ) as the Quality Improvement Specialist, where you'll be part of a dynamic and passionate team shaping the future of continuing care, international healthcare, and community supports. This role is ideal for someone who is enthusiastic about leading change and making a meaningful impact.
The Quality Improvement Specialist works as a highly engaged and collaborative team member to implement quality improvement (QI) strategies across all areas of the Brenda Strafford Foundation (BSF). The Quality Improvement Specialist provides technical assistance, directional guidance, and project and change management support to a variety of stakeholders and champions a culture of continuous quality improvement and service excellence.  
This position will report to the Quality Improvement Manager.

Key Responsibilities:

- Functions horizontally across the BSF, supporting QI needs in continuing care and our social impact areas
- Designs systems and process changes that lead to operational improvement
- Leads special projects to achieve measured results and desired outcomes in targeted areas. 
- Uses project management techniques to guide change, while identifying and proactively managing project risks. 
- Attends and chairs committee meetings to provide advice on and lead quality improvement matters and initiatives. 
- Supports the development, implementation, and evaluation of key strategic initiatives. 
- Collaborates with areas within the BSF to develop new service models to support BSF strategies and objectives. 
- Supports the development and implementation of organizational policies and procedures.  
- Contributes to the development and revision of tools and resources by identifying best practices while following regulations and requirements  
- Works in tandem with education department to ensure processes are adopted consistently
- Co-chairs the Quality Assurance Committee and provides oversight and support with the Quality Assurance Review process.  
- Participates in incident reviews and root cause analysis as required. 
- Monitors compliance with Accreditation Canada standards on an ongoing basis.  

**Why Join Us**:
At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

**Who We're Looking For**:

- Bachelor's degree - preference for clinical studies  
Master's level education preferred 
- 5+ years in Quality Improvement  
- Organizational skills to manage multiple tasks  
- Research skills to identify best practices 
- Change management 
- Communication skills, both written and verbal, to effectively convey information 
- Leadership skills to lead individuals and initiatives actively and effectively 
- Interpersonal skills to build rapport and maintain strong working relationships across functional and reporting levels 
- Strategic thinking skills to take a big-picture view and combine it with granular details while anticipating issues 
- Measurement and analytical skills to ensure desired goals are achieved 
- Use of quality improvement tools and continuous process improvement techniques 
- Project management skills to accomplish tasks and actualize defined objectives 

**Additional Information**:
**Diversity and