Service Analyst

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Southern Ontario Service team is growing If you are searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Analyst is located in Toronto (GTA), ON and reports directly to the Manager, Client Services & Key Accounts.

This position plays a critical role in the support and growth of Lifecycle Asset Management, Client Reporting and Analytics within the Toronto Service team. Key elements of the role **include assisting with analyzing, researching, and reporting on lifecycle/capital plans for various clients.**

Duties and responsibilities include but are not limited to:

- Support the overall development of lifecycle asset management and reporting within the department.
- Manage the departments asset tracking system; creation, monitoring, and retirement of database assets.
- Conduct and/or coordinate infield facility equipment condition inspections.
- Provide lifecycle/capital planning recommendations and reports.
- Provide budget estimation of mechanical projects, utilizing various resources.
- Support the strategic analytics and reporting on client history and trend activity, including spending patterns.
- Generate, review, and understand reports. Uses aggregate data from multiple sources to assist in creating a complete analysis, improvement and/or recommendation.
- Develop solutions to customer challenges with a large emphasis on presentation of reporting and data analytics.
- Work with operations staff to develop process improvements to strengthen asset management data.
- Interact with clients, office and field staff, engineers, third party vendors, and industry representatives.
- Review the accuracy of information provided and responds to requests from management and both internal and external clients.
- Present findings and recommendations to internal and external clients.
- Identifies opportunities for improvements and efficiencies.
- Perform other duties as assigned by Management.

**COMPETENCY REQUIREMENTS**
- Always maintains a professional demeanor with fellow employees, vendors, sub-contractors, and clients.
- Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive.
- Portrays a positive image and always motivate colleagues to ensure continued success.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Proven systematic and organized approach to multi-tasking, strong attention to detail.
- Demonstrates ability to meet deadlines and prioritize a heavy workload.
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Problem solving and innovation.
- Exhibits teamwork and collaboration.
- Strong written and verbal communication skills with ability to communicate across all levels of the organization.
- Ability to be flexible and adaptable as this position often requires multi-tasking.
- Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
- Holds self and others accountable.
- Must display a high level of integrity and professionalism.

**EDUCATION & SKILL REQUIREMENTS**
- Bachelor's Degree in Engineering, Building Science, or Computer Science, Computer Engineering.
- Minimum 2 years of relevant experience in lifecycle management, energy management, data analytics, or engineering environment.
- JDE experience an asset.
- Experience in building science including envelope, structural, architectural, mechanical, electrical, and civil.
- Familiar with RSMeans and experience with costing/estimating.
- Experience with condition assessment of building systems.
- Excellent people, team, and client communication skills.
- Ability to comprehend, analyze and interpret complex situations.
- Intermediate analytical skills.
- Valid driver's license.
- Ability to travel to client sites as needed.