Hotel Front Desk Agent

1 week ago

Winnipeg, Canada Sparrow Hotels Full time

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

**We are excited to be recruiting for a part time Hotel Front Desk Agent at our Wyndham Garden Winnipeg Airport Location.**

**This is a part-time position, and the hours will be **evenings and weekends**, depending on hotel business levels. Shifts will be 3:00pm - 11:00pm.**

Wyndham Garden is a full-service hotel located on the first Urban Reserve in Winnipeg; the Long Plain Madison Reserve located on Treaty 1 territory. The hotel is owned by Long Plain First Nation and will be operated by Winnipeg based Sparrow Hotels. The hotel features 132 guest rooms, pool, waterslide, fitness centre, 5800 square feet of flexible meeting space, dining room, café, and 230 parking stalls.

**Duties**:

- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer all guest calls, messages, requests, questions or concerns
- Record guest preferences in the PMS system
- Check guests out, including resolving any late or disputed charges
- Accurately process all guest transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Ensure all credit cards and debit transactions balance
- Must be available to work flexible shifts, holidays and weekends

**What you bring to the table**:

- Direct Front Desk experience in a fast-paced Hotel setting
- Positive and hardworking attitude
- Ability to effectively communicate with team members.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

**Benefits**:

- Work with Sparrow Hotels, one of Manitoba’s oldest and most reputable hospitality management companies.

**Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests**

**Job Type**: Part-time

Pay: From $16.00 per hour

Expected hours: 16 per week

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

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