E-commerce Program Specialist

Job Title: E-commerce Program Specialist

Reports To: General Manager

Department: Administrative

Work Location: Surrey, BC _(Full Time in the Office Position)_
Status: Regular Full-time (RFT)

Salary Range: $50,000 to $55,000, salary will be based on experience & suitability for the position.

**WHY WORK AT FULL LINE SPECIALTIES**
- We are proud to be a BCorp, CAMSC, CCAB and WBE certified organization.
- Be part of a growing business located right here in BC, servicing clients across North America
- Excellent benefits including Medical & Dental coverage & vacation entitlement.
- Great work life balance with a Monday to Friday 8am-4:30pm work schedule.
- Opportunity for advancement & professional growth.
- Work with the best, award-winning software in the industry.
- Our system offers you: CRM System | Order Processing | E-Marketing | Sales Management | Managed Products Web Site | Real-time Reporting & Analysis | Business Intelligence (BI)
- Great exposure to in demand skill-sets such as E-Commerce & marketing.
- Engaging, fun work environment that includes company social functions & team building activities.

**Position Summary**

The E-Commerce Program Specialists main role is to provide day-to-day oversight of assigned e-commerce platforms, order processing & inventory management. Additionally, this person works with & supports the sales team so that the customer needs are met in terms of driving e-commerce sales, staying relevant on trends, maintaining inventory as data dictates, oversees website maintenance & web order processing.

E-Commerce Program Specialists are driven, dedicated self-starters who work to fully understand clients, systems & processes, enjoy building & upkeep of E-commerce webstores. This person has a positive attitude with the ability to work efficiently, independently or with a team & will be working closely with the Senior Leadership Team.

**CORE RESPONSIBILITIES AND TASKS**:

- Build E-commerce stores for corporate clients within our proprietary E-comm software.
- Oversees, executes, & ensures accuracy in the item sku set-up process for web merchandising from sourcing to sku population on identified e-commerce platforms.
- Provides information & direction regarding graphic arts needs for web merchandise.
- Regularly reviews merchandise to ensure proper & relative merchandising needs.
- Responsible for Inventory & On-Demand sell-through reports to determine inventory needs, identify top-sellers, identify slow moving inventory, & merchandises accordingly _(all reports are from our proprietary software)_
- Places & follows-up on all orders for inventoried merchandise. Processing of daily web orders.
- Updates E-commerce platforms when inventory is received.
- Becomes an expert in the e-commerce platforms’ capabilities & features from our proprietary software.
- Communicates with platform providers & customers regarding business related matters.
- Handle E-commerce merchandise returns within our software.

**Product & Services**:

- Stays current, learn & educate team members about trending products, services & technology.
- Research, develop & recommend new product & services with an emphasis on creativity.
- Strong sense of urgency to meet deadlines & achieve company goals.

**Team Membership**:

- Work effectively as part of the account team to achieve sales & margin goals.
- Participate as a member of the account team to develop creative programs & solutions for clients.
- Work in tandem with all internal teams, including but not limited to Customer Service, Fulfillment and Sales
- Communicate in an effective & timely manner regarding opportunities & client issues.

**Financial & Business Operation**:

- Operate in a financially responsible manner & achieve sales & profit objectives.
- Complete assigned reporting & other tasks accurately, professionally & on schedule.
- Perform & complete duties as deemed appropriate by management.
- Impeccable reputation & a fit with our core values.

**Qualifications**:
**Education, Experience, Skills, Expertise**:

- A degree in business, marketing, advertising, communications, Ecommerce or related programs is preferred _(but not required)_, however recent proven and successful experience is ideal.
- In-depth knowledge and experience with B2B E-commerce
- Must have previous experience communicating with corporate business contacts.
- Proficiency in MS Office, Outlook, Order Management Systems, CRM platforms
- Shopify experience is an asset or any other major E-commerce / inventory management software experience.

**Work Style**:

- Enjoys working with a team, brainstorming creative ideas, presenting solutions, & creating success. The ability to work and execute independently is also required.
- Strong written & verbal communication, organizational & time management skills, plus the ability to multi-task
- Strong & consistent ability to prioritize activities within specific time guidelines & handle multiple responsibilities within a speci