Manager- Technology Change Control

**Aviso Wealth**:
**The Opportunity**:
We’re looking for a Manager, Technology Change Control to join our Technology Operations & Support Partners Team.

**Who you are**:

- **Service** - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- **Execution** - You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- **Collaboration** - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
- **Leadership** - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

**What your day looks like**:

- Own, set up and maintain the IT change control process and responsible for tools including automation for Change Advisory Board approval process. Plan, schedule and chair IT Change Advisory Board meetings
- Act as the central point of contact for requests for any change to IT production environments
- Create, design, and review standard operating change procedure documentation, communication, reporting, monitoring, and audit requirements. Define change templates to pre-fill standard changes to save time, workflows to execute process and success factors and metrics
- Ensure all changes are recorded, properly reviewed including an accurate risk assessment and impact analysis and managed in a controlled method
- Document Release and change policies and procedures for continual improvements
- Assess change readiness and identify key stakeholders that may need to be in the IT CAB meeting
- Run the emergency and regular CAB end to end from an accountability perspective. Update the change log with progress updates, including any actions to correct problems and/or to take opportunities to improve service quality
- Ensure that documentation is accurate and complete, meets audit requirements and support internal and external audits
- Provide extensive reporting, metrics, statics, Key Performance Indicators (KPI’s)/Key Risk Indicators (KRI’s) to IT Leadership
- Produce quality metrics for change control statistics and leverage performance measurements to continually improve the change control process
- Train all applicable staff on the change control process, ensuring changes are communicated to all impacted areas/teams
- Hold others accountable for change execution. Working in a cross functional environment, managing sponsor expectations, and vendor deliverables in changes

**Requirements**:
**Your experience and skills**:

- 7+ years of experience in Service Delivery, IT service management
- 3+ years of experience in a managerial/ leadership role
- The Change and Release manager needs to be efficient in running critical, major and minor changes as well as releases in the organization
- Accountable for all changes and their outcomes, work closely with stakeholders, and able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial
- Creative person who can demonstrate innovative improvements across a broad spectrum of activities
- Reviews change requests for completeness, encompassing documentation, approvals, and post-implementation review
- Strong team player with the ability to take ownership of work
- ITIL knowledge of Change, Release and Incident management framework. ITIL certification is preferred
- Highly developed analytical, problem solving, organizational and time management skills
- Ability to communicate effectively both orally and in writing using technical terms with members from various teams across the organization, adapting easily to changing priorities and needs, and working on multiple projects with tight, sometimes conflicting deadlines are required
- Advanced knowledge of software development, lifecycle, Agile structure, ITIL processes
- Demonstrated customer service, client relations and team leadership skills are required
- Experience working in an Agile environment
- Must be able to work independently with min