Change Management Consultant

**Position: Change Management Consultant - Senior**

**Location: 5775 Yonge St, Toronto**

**Security Level: No Clearance Required**

Must haves:
6+ years of Change Management experience.

Experience in development of training, communication products, and change management strategies and plans

Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy

Develop and deliver of presentations to stakeholders, executives, management teams, etc. reflecting data, direction, trends and best practices

Partner and work collaboratively with key roles such as project managers, IT and business analysts, etc. to integrate change practices at all levels of the organization

Description

**Responsibilities**:
Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools

Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change

Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions

Partner and work collaboratively with key roles such as project managers, IT and business analysts, etc. to integrate change practices at all levels of the organization

Develop and implement change management strategies, plans and framework

Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, process maps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project

Develop and deliver of presentations to stakeholders, executives, management teams, etc. reflecting data, direction, trends and best practices

Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies

Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation

Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to

Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization

Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs

Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns

Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy

Administer measurement systems to track adoption, utilization, and proficiency of individual changes

Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices

Develop content that is in compliance with accessibility requirements, guidelines and best practices

Experience and Skill Set Requirements

Hybrid Work Arrangement: FFS will need to work at 5700 Yonge for 2-3 days per week.

Experience and General Skills:
Experience and knowledge of change management industry standards, best practices, methodologies and tools

Experience in development of training, communication products, and change management strategies and plans

Develop an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices.

Soft skills to understand and respond to the needs to varying responses staff will have to change.

Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.

Support leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change

Strong conflict management, interpersonal and communication skills

Experience with project management fundamentals and understanding of the lifecycle of a project

Excellent active listening skills

Strong analytical and decision-making abilities

Strong presentation and group facilitation skills

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Desirable Skills:
Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption

Experience leading medium to large transformational change projec