Tower Operator

_Join our growing team at Mid-Ontario_
- Our Ajax location is presently recruiting for a Tower Operator to join our dynamic team. This position is for the day shift which is Monday-Friday from 6:00 am-3:30 pm. _
- **Why Join Our Team?**_

Competitive Wages

Weekly Direct Deposit Pay

Annual Safety Boot Allowance

Extended Heath Care Benefits

RRSP Program

Company Uniforms and Cleaning Service Provided

Ongoing Training Opportunities

Career Advancement

Company Events

Years of Service Recognition

Supportive and Caring Management Team

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Prioritize and dispatch work for the shop
- Maintain shop capacity, efficiency and productivity
- Monitor the availability of technicians and inform the Shop Foremen, Service Advisors, and Managers on absences and/or delays
- Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner
- Answer incoming calls regarding service inquiries and accurately schedule appointments when necessary
- Set effective, efficient time schedules
- Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.

**SUPERVISORY RESPONSIBILITIES**
- Supervise all employees assigned, providing assistance, training, counselling, and motivation, as required

**QUALIFICATION REQUIREMENTS**

The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job
- **Education and/or experience**_
- Minimum GED or ACE or Post-Secondary diploma/degree or equivalent experience
- Previous experience with scheduling in an automotive/heavy truck environment
- Computer experience in MS Office, KARMAK, or equivalent dealership programs
- The ability to understand the mechanics of diesel vehicles
- **Language Skills**_
- High standard of fluency in English for both oral and written correspondence.
- Ability to effectively present information in one on one and small group situations to other employees of the organization.
- The ability to effectively respond to and meet the needs of a diverse client base
- Strong communication skills
- Strong interpersonal and relationship-building skills
- **Mathematical Skills**_
- **Reasoning Ability**_
- **Certificate, Licenses, Registrations**_
- Licensed Heavy Duty Mechanic Certification 310T preferred.

**PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee sit, stand, kneel, stoop, bend and lift occasionally.

**WORK ENVIRONMENT**
- The noise level in the work environment is minor.

**Please Note**:

- **The above statements are intended to describe the general nature and level of work being performed by those assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties and/or skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.**_
- **Mid Ontario Truck Centre is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility For Ontarian and Disabilities Act (AODA) and The Ontario Human Rights Code (OHRC)**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person