Digital Support Worker

3 days ago

London, Canada South London Neighbourhood Resource Centre Full time

**South London Neighbourhood Resource Centre**
**Newcomer Settlement Services**

**Digital Support Staff**

**Report to**:
The Digital Support Staff will be an employee of the South London Neighbourhood
Resource Centre (SLNRC). Day-to-day supervision/consultation will be provided by the Director of Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

**Qualifications**:
Bachelor degree in computer science or related field in running computer literacy or related programs will be an asset. Being fluent in another language is an asset but not a must.

**Commitment**:
The Digital Support position is a full-time position (37.5hrs/week) and will run from Monday to
Friday. Some evenings and weekends if/and when required.

**Summary of position**:

- Identify the needs and trends to provide appropriate programs for newcomer clients to enhance their computer skills
- In co-ordination with the Newcomer Settlement Services staff, develop, plan and coordinate lessons and activities that support newcomer clients’ acquisition of basic computer skills
- Create flyers, posters and other promotional materials to advertise the programs through various channels and platforms
- Facilitate computer literacy lessons and activities to teach newcomer clients computer usage skills for their daily life, either in-person or virtual
- Instruct in a manner that help newcomers develop confidence in their computer skills
- Track and communicate participants' advancement throughout the training period

**Administration & Responsibilities**:

- Provide referral services to newcomer clients in areas pertinent to settlement issues
- Maintain accurate written records and files pertaining to settlement services provided to clients.
- Enters statistical information in a data system using an IRCC approved tracking system, known as (iCARE)
- Ensure appropriate and confidential handling of client information
- Attends staff meetings and training opportunities
- Operate in accordance with policies, procedures, guidelines and protocols of the SLNRC
- Participate as a member of SLNRC team by furthering collective team goals.
- Involve resourceful individuals from different community services in these programs
- Must be fully vaccinated and wear mask
- Accept other duties as assigned by the Director of the Newcomer Settlement Services

**Additional assets would include**:

- Experience working within culturally diverse environments
- Experience in planning and running computer literacy or related programs
- Excellent computer skills and knowledge of relevant software
- Ability to work independently as well as within a team.
- Passionate about fostering computer literacy
- Additional languages are an asset
- Satisfactory Canadian criminal background checks are a MUST and if you do not have it, it would be paid by the Agency
- First Aid and CPR certified
- Must have a registered Social Insurance Number and eligible to work in Canada
- Applicants must be able to provide proof to show that they are fully vaccinated upon theAgency's request
- We work together to “empower and enrich the neighbourhood in an inclusive environment._

**Salary**: $20.00-$25.55 per hour

Schedule:

- 8 hour shift

Work Location: One location

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