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Customer Service Representative

3 weeks ago

Okotoks, Canada The Physio Care Full time

**About us**

The Physio Care is a complete care solution for your ROBUST REHABILITATION. Our team of skilled Physiotherapist, Chiropractor, Pelvic floor physiotherapy and Massage therapist provides you with their best knowledge to help aid your recovery.

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.

**Responsibilities**:

- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Maintain accurate and detailed customer records through data entry
- Handle customer complaints or issues with professionalism and empathy
- Provide information about company policies, procedures, and products/services
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information in a clear and concise manner
- Experience with sales techniques and upselling strategies is desirable
- Proficient in data entry and navigating computer systems

Customer Service Representative The Physio Care is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.

Responsibilities include:

- Answering the telephone, greeting, and assisting clients **Responding to inquiries and helping clients with problems**:

- Processing incoming and outgoing mail, courier and faxes
- Providing administrative support under the direction and support of the office manager and clinic director
- Monitoring and ordering office and clinic supplies Assisting with photocopier/fax maintenance Qualifications:

- In-person and Telephonic customer service experience, ideally from a medical clinic setting **Understanding of medical terminology is an asset**

**Job Types**: Full-time, Part-time

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person