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Business & Customer Insights Analyst

3 weeks ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**:
**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

We are hiring an **Analyst, Loyalty & Consumer Insights:
Reporting to the Director, Promo Optimization, the Analyst will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to forecasting and promo optimization at Shoppers Drug Mart.

**What You'll Do**:

- Use historical forecast accuracy performance to tune and improve the forecasting algorithm
- Support and improve the model which allocates inventory for seasonal programs with customized recommendations by store
- Conduct analytics and/or create models and reporting to help identify opportunities for Category Management to improve their promotional plans through better pricing, better use of loyalty offers, better combinations of items on promo and other levers
- Work with the Category and Merchandising teams on ad hoc analytics to understand challenges they are facing and develop processes and tools to assist
- Support supply chain in improvements to their forecasting processes through modelling and analytics

**What You'll Need**:

- University degree in Business, Economics, Mathematics, Engineering, or Computer Science
- Professional or co-op experience is an asset. Ideally in Retail, CPG industry, Consumer Finance, or Telecommunications
- Ability to synthesize large amount of data into insights
- Strong interpersonal skills and comfortable collaborating within cross functional team
- Demonstrated strong business acumen
- Advanced knowledge of MS Excel
- Basic knowledge of MS Access, Visual Basic, SQL, Python is an asset

**Why now?**

We are increasing our customer focus, leveraging our unique insights through a consultative approach with internal and external partners. You will get a sense of the big picture here, and a chance to contribute substantially early on.

Success in Analytics at Shoppers Drug Mart is not only about being strong analysts - but it is an opportunity to prove your business sense, develop strong communicative skills and work on high profile programs to drive performance and smart change.

And on top of that, every year, Shoppers Drug Mart employees at Central office, and in the stores of our Associate Owners, contribute more time, money and effort to great charitable causes across Canada.

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.