Director of Professional Services

**About Nakisa**

Nakisa stands as a global leader in enterprise business solutions, specializing in Human Resources, Financial Management, and Real Estate. We are dedicated to delivering innovative, forward-thinking, and robust software solutions that propel business strategies forward. Trusted by numerous Fortune 1000 companies, our top-of-the-line solutions have consistently excelled in the market, underscoring our commitment to providing our clients with unparalleled experience.

Our team represents a rich tapestry of cultural and religious backgrounds, making diversity our greatest asset. Unified by our values of Fairness, Integrity, Service, and Humility, we foster an environment where unity and teamwork are our core strengths. At Nakisa, we continuously strive to ensure that these values guide our actions at every level.

As a company, we are in a phase of dynamic growth and prosperity, offering ample opportunities for those who join us on this journey to develop and thrive alongside us. If you are seeking a workplace where your contributions are valued and where you can actively participate in our pursuit of excellence, Nakisa welcomes you with open arms.

We're recognized as one of the best Canadian employers, having been named one of Montreal's top employers, as well as **one of Canada's best employers** for recent graduates.

Our people and our culture are the key to our success. If you're looking for a workplace that embraces a hybrid work model, values your contributions, and encourages active participation in our pursuit of excellence, Nakisa warmly invites you to join us.

At Nakisa we empower global enterprises with Nakisa AI SaaS solutions for lease accounting, real estate management, and workforce planning. As we scale, the Director of Professional Services will shape how customers realize tangible value through world-class delivery.

**Job Summary**

The Director of Professional Services leads a hybrid team of Solutions Consultants and Project Managers who deliver Nakisa AI SaaS solutions to Fortune-1000 clients. You will own the full services lifecycle from kickoff to customer value, manage services P and L, and partner with Sales, Product, and Customer Success to keep every deployment on time, on budget, and reference-worthy. The role offers direct exposure to senior leadership, influence over cross-functional strategy, and a clear growth path in a fast-scaling SaaS company.

**Responsibilities**

Leadership & Strategy
- Collaborate with Sales, Product, and Customer Success teams to align service offerings with market demand.
- Own Professional Services P&L, set quarterly OKRs, and present margin and billable-utilization KPIs to executives.
- Design and scale a global delivery model for a hybrid team in Canada and Pakistan.
- Align services roadmap with Product releases and Sales pipeline to improve implementation velocity
- Mentor and coach Solutions Consultants and Project Managers; create succession paths and development plans.

Project Management & Delivery
- Establish a baseline metric for successful client implementations and drive performance to achieve at least 95% of that target, ensuring on-time and on-budget go-lives through the enforcement of standard playbooks and the use of AI-based forecasting tools.
- Define project scope, schedules, and success criteria with clear milestones, risk logs, and escalation paths.
- Optimize resource planning to achieve target utilization and improve gross margin.
- Lead post-implementation reviews to capture lessons learned and promote continuous improvement.
- Client Engagement
- Serve as executive sponsor on marquee accounts; keep Services CSAT within industry benchmarks
- Act as customer advocate by channeling feedback and insights to Product, Sales, and R&D, driving timely issue resolution.
- Deliver tailored executive presentations that demonstrate business value and foster expansion opportunities.

Team Development
- Recruit, onboard, and coach Solutions Consultants and Project Managers, creating clear growth and succession paths.
- Conduct objective performance reviews, set individual goals, and provide continuous feedback.
- Foster a culture of learning and cross-training that raises team engagement and retention.

Continuous Improvement
- Publish quarterly retrospectives benchmarking CSAT, margin, and utilization against SaaS peers.
- Review existing and oversee development of policies, templates, and knowledge-base articles that reduce project variance by twenty percent.
- Introduce AI-assisted capacity modelling and predictive analytics to support data-driven decision making.
- Champion innovation and process excellence across the Professional Services organization.

**Qualifications**
- Bachelor's degree in Business, Engineering, Computer Science, or a related field
- 8+ years of Professional Services leadership in B2B SaaS or cloud environments with proven P&L responsibility
- Demonstrated success coaching and developing multi-d