Housing Worker

5 days ago

Hamilton, Canada Housing Help Centre Hamilton and Area Full time

**Summary of Duties**

Perform initial intake assessments and triage for clients who are looking for support to access and maintain housing, prevent housing loss and access the Centre, via walk-in, phone-in, or over the internet. Support referrals to services offered by the Hamilton Housing Help Centre and across the community.

**Responsibilities & Duties**
- Present a positive and professional image of the HHHC to all visitors.
- Perform intake assessment and triage all walk-in and phone-in clients, referring them to internal and/or external resources.
- Provide program information on support services and available resources.
- Respond to all inquiries and support client in accessing information and services.
- Organize, maintain, and coordinate client records and manage database files.
- Operational support including setting up prior to opening and closing, photocopying, stocking resources and updating listings.
- Perform other duties as assigned related to major responsibilities of the job.

**Qualifications**

College diploma or an acceptable combination of education and experience;
1 - 5 years customer service and community-based experience.

**Skills**
- Ability to handle all information in a confidential manner.
- Strong verbal and written communication skills to exchange information clearly and concisely with team members and clientele.
- Strong interpersonal skills to effectively liaise and consult with clients, other team members and community contacts.
- Strong customer service orientation.
- Superior telephone manners.
- Assessment and objective observational skills.
- Administrative and organizational skills with the ability to prioritize tasks.
- Ability to keep accurate, clear and concise records.
- Problem solving skills.
- Ability to work both independently and within a team environment.
- Data processing and information management skills.
- Well organized and able to work with predetermined deadlines.
- Pleasant and tactful personality with strong verbal communication skills.

**Knowledge**
- Knowledge of customer service principles and practices.
- Knowledge of housing resources, poverty issues and other social issues.
- Knowledge of relevant legislation and policies including the Residential Tenancy Act, the Social Housing reform Act and other related legislation.

**Other Duties**
- Participate in Staff and other meetings.
- Perform other duties as assigned, which are directly related to the major responsibilities of the position.
- Participate in health and safety activities.

**Permanent Position - Full Time**

**Hourly Rate: $23.72 hour**

**Earliest Anticipated Start Date: Monday September 22nd 2025**

**Hours of Work: Monday to Friday, 9:00am-4:30pm**

**Location: Hamilton Ontario**

**Closing Date of Posting: Friday September 19th 2025**

**Interested individuals please submit a resume**

**This job is a union position in the Unifor Local 504 bargaining unit.**

Pay: From $23.72 per hour

**Benefits**:

- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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