Credit & Collection Supervisor
2 weeks ago
**Summary**:
The Credit & Collections Supervisor is responsible for overseeing the credit and collections process, assessment of creditworthiness of potential customers, credit reviews of existing customers, leadership of credit and collections team including collection of past due balances for assigned customer accounts, escalation of difficult customers’ accounts to ensure minimization of risk of credit loss.
**What You’ll Do - The Role**
- Oversee daily credit and collections operations.
- Monitor all account credit limits, holds and aging of receivables, communicate to the necessary parties when an account is over its limit.
- Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.
- Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
- Address ongoing customer disputes concerning billing and liaise with appropriate department to resolve escalated issues. Conduct monthly customer account disputes meeting.
- Work with the National Credit & Collections Manager to establish policies, practices, and systems to improve the credit and collection function.
- Leading, directing, managing, and developing direct reports
- Other tasks and responsibilities as may be required from time to time consistent with the position of Credit & Collections Supervisor and the job description and duties set out herein.
**What You Need**
- 5-7 years’ credit collections experience and 3 years’ supervisory experience preferred.
- Bachelor’s degree in Business Administration, Accounting or Finance
- Certified Credit Professional (CCP) designation or equivalent work experience
- Experience with credit scoring systems and credit report agencies
- Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
- Strong working knowledge of credit principles and best practices
- Written and verbal fluency in English and French
- Strong problem-solving skills with good organizational, time management and prioritizing skills.
- Understanding of construction industry collections, liens and bond claims
- Positive and personable attitude.
- Presentation skills and ability to conduct meetings.
- In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
**Working Conditions**
- Travel may be required.
- Manual dexterity required to use desktop computer and peripherals.
- Occasional after-hours support may be required.
- Lifting or moving up to 10lbs may be required.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Ottawa-Gatineau, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Collections: 3 years (preferred)
- Supervisory: 1 year (preferred)
**Language**:
- French (preferred)
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