Night Audit

1 week ago

Canmore, Canada Basecamp Resorts Full time

Night Audit / Guest Service Agent
Everwild Nordic Spa & Hotel by Basecamp, Canmore
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- Quarterly gratuity program
- Paid lunch breaks
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture

Position Overview
**Wage**: $20
This role is initially cover nights shifts (starting in January), then transition to day shifts.
Key Responsibilities
- Respond to guest inquiries, concerns and complaints and emergencies
- Reconcile all accounts in a timely manner
- Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
- Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
- Report any damages or repairs to the correct department.
- Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
- Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
- Comply with the Basecamp Property Management Ltd Policies, Procedures and Code of Ethics.
- Monitor properties at night to ensure security and quiet hour compliance.
- Uniform and personal appearance are kept clean and professional and are in accordance with Basecamp Property Management Ltd standards.

**Requirements**:

- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- Excellent guest services skills.
- Promote positive relationships in communication and cooperation with all co workers and guests.
- Must be proficient with the use of computers and telephones, including the use of Property Management Systems.

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