Program Coordinator, Volunteers

**Requisition Details**:
Employment Status: Permanent, Full-time (1.0 FTE)
Program Name: Palliative Volunteer Visiting
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Union/Bargaining Unit: OPSEU
On Call: No

**Job Summary**:
The Coordinator is responsible for providing support to the Manager(s) and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards, and quality management. The Coordinator is knowledgeable in volunteer management which includes, recruitment and retention activities. The Coordinator is comfortable in public engagement activities.

**Key Responsibilities**:

- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation, and promotion of the program.
- Develops and implements program plans to meet department needs.
- Manages volunteers and staff within the program, taking the lead in volunteer orientation, training and in-services within the framework of VON Quality Management standards.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Functions as a primary support contact between clients, health professionals, community support and internal team members.
- Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
- Supports financial accountability within assigned programs by maintaining program budgets.
- Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Plans and participates in multi-disciplinary meetings as required.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.
- Recruitment of volunteers across various programs
- Developing and supporting the onboarding and orientation process for new volunteers and ongoing training & development to volunteers.
- Management and support of volunteers
- Organizes volunteer engagement activities; education, socialization, and appreciation
- Building and maintaining positive, trusting relationships cross-functionally within the organization, volunteer organizations and communities.
- Providing coaching and mentoring support to volunteers.
- Evaluating the impact and contributions of volunteers, and the volunteer program, to ensure the needs of all stakeholders are being met.
- Ensure all volunteer resourcing requirements are met for identified program/geographical area
- Ensuring standardized documentation and record management practices are in place and adhered to for the volunteer program.

**External and Internal Relationships**:

- Timely communication and follow up with clients, and community partners/professionals as required.
- Timely communication and follow up with internal staff

**Education, Designations and Experience**:

- Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
- 2-3 years of related experience in community and health-based care.
- 1-2 years of experience in program planning and evaluation is an asset.
- Experience in volunteer administration an asset.
- Experience or understanding of the not-for-profit healthcare environment is an asset.

**Skill Requirements**:

- Successful completion of Volunteer Management Certificate from a recognized program, or equivalent would be considered an asset.
- Demonstrated ability to lead, manage and motivate a team of volunteers; foster high levels of engagement, retention and innovation is considered an asset.
- Event planning and recognition experience.
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
- Excellent oral and written communication skills.
- Able to work both independently and within a team.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Strong customer service skills.
- Ability to problem solve and adjust to rapidly changing priorities in a deadline.
- Proficiency in Windows OS and MS Office Suite programs.
- Must demonstrate attention to detail.

**Other**:

- Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
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