Veterinary Receptionist

6 days ago

Victoria, Canada Fernwood Vet Clinic Full time

Are you an experienced veterinary receptionist with a passion for providing top-notch customer service and a deep understanding of animal care? Our privately owned clinics in Victoria, BC, Fernwood and James Bay Vet, are looking for two full-time receptionists to join our fabulous teams and help us take the clinics to the next level.
- Utilize your in-depth knowledge of veterinary practices and procedures to assist clients in scheduling appointments, understanding treatment plans, and addressing their concerns.
- Provide exceptional customer service by greeting clients warmly, addressing their inquiries, and ensuring a positive experience during their visits.
- Triaging incoming calls, prioritizing urgent cases and effectively directing calls to the appropriate team members.
- Mentor and support junior receptionists, sharing your expertise and contributing to their growth.
- Maintain accurate patient records and update electronic databases with precision and attention to detail.
- Collaborate closely with veterinarians and veterinary technicians to ensure a seamless flow of patient care.
- Handle financial transactions, including invoicing, processing payments, and explaining billing details to clients.
- Assist in managing inventory, ordering supplies, and maintaining a clean and organized reception area.
- Handle client concerns and complaints with professionalism and a solution-oriented approach.
- Stay updated on industry trends and advancements to better educate clients and support the clinic's growth.

What we offer:

- Competitive compensation and is based on experience
- Health benefits (dental, vision, extended healthcare) with a health spending account
- Uniform allowance (scrubs or business casual dress)
- Paid vacation, sick days and wellness days
- Generous staff pet discounts with free exams

We are an equal opportunity employer and are committed to providing a respectful, inclusive and diverse workplace.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Signing bonus

Ability to commute/relocate:

- Victoria, BC V8T 1C4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Veterinary Assistant: 1 year (preferred)

Work Location: In person

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