Front Office Manager
1 week ago
Job Summary:
**Responsibilities**:
- Manage all front office activities including guest check-in, check-out, and inquiries.
- Supervise front desk staff and ensure excellent customer service is provided at all times.
- Coordinate reservations and room assignments to optimize occupancy.
- Handle guest complaints and issues promptly and professionally.
- Train, schedule, and support front desk staff to meet operational needs.
- Maintain accurate records and reports regarding hotel bookings and occupancy.
- Oversee the use of phone systems, ensuring proper etiquette and efficiency.
**Skills**:
- Proven experience in guest services or customer service roles.
- Proficiency in managing front desk operations in a hotel or hospitality setting.
- Strong communication skills with the ability to interact effectively with guests and staff.
- Knowledge of bilingual French and English
- Familiarity with front desk procedures, phone systems, and hospitality software.
Pay: From $40,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Store discount
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 2025-07-21
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