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Manager, Quality

2 weeks ago

Calgary, Canada CoolIT Systems Inc Full time

**Manager, Quality**

**ABOUT COOLIT SYSTEMS INC.**

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

**WHAT YOU’LL DO**:
**Role**:
We are seeking an experienced Quality Manager to join our Quality team and to lead the Failure Analysis and Quality Engineering team. We are looking for someone with strong leadership skills, manufacturing industry experience in structured problem solving, and a quality
- and customer-first mindset. This role will report to the Senior Manager Quality and will be integral to our ‘Nothing Comes Back’ goal.

**Responsibilities**:

- Lead structured problem solving efforts, including defining the problem, effective containment, root cause analysis, verification and validation of corrective actions, and effective prevention of recurrence (8D methodology)
- Manage the failure analysis and sustaining quality engineering team
- Act as quality point of contact for customer quality complaints
- Oversee and prioritize RMA and complaint cases
- Non-conformance reporting and CAPA management
- Lead continuous improvement initiatives (LEAN)
- Track quality KPIs and other performance metrics
- Prepare and present reports to customers and internal executive management

**WHO YOU ARE**:
**Basic Qualifications**:

- B.Sc./M.Sc./B.Eng./M.Eng. in Mechanical, Industrial, Manufacturing, or Electrical Engineering
- 10+ years of Experience in a Quality Engineering/Assurance role in a Manufacturing Environment
- 2+ years of experience in a leading position
- Legally authorized to work in Canada without company sponsorship

**Preferred Qualifications**:

- P.Eng., Ph.D.
- Certified CQE
- Lean Six Sigma training

**Skills**:

- In-depth knowledge of Structured Problem Solving (8D, 5P, or equivalent)
- Working knowledge of mechanical, electrical & electro-mechanical components and systems
- Demonstrated sense of urgency and responsiveness
- Advanced knowledge of Quality Management Systems
- Working knowledge with NC CAPA Management
- Ability to work individually, and as part of a cross-functional teams
- Excellent English language communication skills (verbal and written)
- Willingness to travel up to 10% of the time

**WHY COOLIT?**

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

- Vacation and flex days, and paid company-wide shutdown during the holiday season.
- Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
- Dress for your day - in a casual yet professional environment.
- Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
- Employee ownership program.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

**WHAT YOU’LL DO**:
**Role**:
We are seeking an experienced Quality Manager to join our Quality team and to lead the Failure Analysis and Quality Engineering team. We are looking for someone with strong leadership skills, manufacturing industry experience in structured problem solving, and a quality
- and customer-first mindset. This role will report to the Senior Manager Quality and will be integral to our ‘Nothing Comes Back’ goal.

**Responsibilities**:

- Lead structured problem solving efforts, including defining the problem, effective containment, root cause analysis, verification and validation of corrective actions, and effective prevention of recurrence (8D methodology)
- Manage the failure analysis and sustaining quality engineering team
- Act as quality point of contact for customer quality complaints
- Oversee and prioritize RMA and complaint cases
- Non-conformance reporting and CAPA management
- Lead continuous improvement initiatives (LEAN)
- Track quality KPIs and other performance metrics
- Prepare and present reports to customers and internal executive management

**WHO YOU ARE**:
**Basic Qualifications**:

- B.Sc./M.Sc./B.Eng./M.Eng. in Mechanical, Industrial, Manufacturing, or Electrical Engine