IT Consultant

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**

**Title**:IT Consultant

**Commitment and Term**
- Summer practicum
- hours: Monday-Friday 8 am - 5 pm

**Primary Focus**
- The IT Consultant provides exceptional telephone, remote and on-site technical support to our clients in collaboration with fellow Co-Workers. A background in Microsoft based environments with strong desktop skills and some server and network skills is preferred. The Consultant enjoys a fast-paced environment, communicates effectively over the phone and is passionate about providing a great client experience

**Skills, Education and Experience**
- Post-Secondary education in a computer related discipline such as a Computer Engineering Technology diploma.
- Alternatively, an appropriate combination of education and experience would be considered.
- Demonstrated strong verbal and written English skills and be able to communicate clearly with clients by phone, in person and in writing.
- Ability to remain calm and work efficiently in stressful circumstances.
- Ability to work well as part of a team.

**Other Desirable skills and experience**
- A+, Network+, MS100 and other industry certifications are desirable.
- The IT Consultant will receive exposure in the following areas:

- Troubleshooting desktops, servers and networks
- Providing on-site deskside support to specified clients
- Monitoring managed services clients
- Troubleshooting and repairing client systems brought into office
- Additional duties as required to support the business or team

**Working Conditions**
- This role requires good communication skills, time management skills and an ability to work with geographically dispersed teams.
- Fast paced, service desk environment
- This role can be physically demanding at times, requiring the carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments.
- On-Site Response: Analysts will spend some of their time onsite working with clients, when not at a client’s site they will be working out of the ESW Victoria office. Consultants will require their own vehicle with insurance appropriate to business use.

**Contacts**
- Consultants will liaise with customers from all industries, these contacts can include:

- Administration staff / middle management
- Executive management
- Physicians, allied health professionals
- Other consultants with different skillsets
- Other technology vendors and service providers

**Reporting Relationships**
- IT Consultant reports to local Service Delivery Manager
- No co-workers report to the IT Consultant.

**Additional Comments**
- Professional Development is available for all team members.
- Background checks and other assessments are conditions of employment.
- Let us know where you saw this position advertised.

**Only applicants eligible to work in Canada will be considered.