Junior Copier Technician

**Position Highlights**
- Junior Copier Technician
- Location: Victoria
- Full Time
- 8am - 5pm, with some afterhours support required as needed.

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
- Servant Heart - Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

**Core Competencies required for this position**
- Communication
- Problem Solving
- Interpersonal Relationships
- Results Achievement
- Organizational knowledge

**Primary Focus**
- Passionate about providing customer service, and the ability to maintain client relationships
- Mechanical inclination
- Skilled at completing administrative tasks
- Provide print support
- Troubleshooting queries
- Repair and fix any breaks
- Basic IT Tasks
- Implementation of print services
- Providing Print Sales support
- Consulting and providing basic end user training on workstations, copiers, and printers.
- Onsite and remote break/fix support on network infrastructures as well as support for hardware and software on servers, workstations, copiers, and printers
- Investigating, troubleshooting, problem solving, and resolving technical related issues including root cause analysis, testing and documentation.
- Troubleshooting and diagnosing client service issues
- Assisting with moving, taking apart, repair and assembly of copiers and printers as needed
- Administrative tasks such as time keeping, and documentation of maintenance
- Assisting other team members as required

**Skills and Experience Required**
- Highschool diploma - required
- Industry certifications - desirable
- HP, Toshiba, A+, Networking+, MCSE
- 2 Years + experience in a technical support tole or an appropriate combination of education and experience will be considered.
- Excellent client service skills, as well as trustworthy with high ethical standards
- Superior written and verbal English language skills
- Works well under pressure, and when in time sensitive situations.
- Ability to think logically, understand details, organize, and prioritize tasks
- Able to diagnose problems and follow processes
- Software troubleshooting
- Willingness to increase IT qualifications and knowledge

**Working Conditions**
- Must be physically capable of moving 75 pounds
- Based out of Grand Prairie, but may require travel to surrounding areas
- Unscheduled, after-hours support and on-call hours may be required
- This may include safety training such as first aid, WHMIS, etc.

**Contacts**
- Teams worked with to provide support with IT and print services are: Professional Support Solutions (PSS) and Print Solutions (PSol)
- Clients: who require support and service on their print/copier devices and related software

**Reporting Relationships**
- No Co-Workers report to this role

**Additional Comments**
- Professional Development is available for all team members - information from online resources, colleagues, training courses, certification training and conferences
- Background checks and other assessments are conditions of employment
- Client specific assessments (e.g. Drug testing) may be required

**How To Apply**

**Please provide a cover letter, kindly include**:

- Where you saw this position advertised
- If you were referred to this position, the name of the ESW co-worker who referred you.

Only applicants eligible to work in Canada will be considered.