Service Manager

**Overview**

Reporting to the General Manager: the Service Manager is responsible for assisting Service advisors and Technicians in customer relations and after
- care sales experience, providing consultation, training, and monitoring the performance of all service staff.

Business growth and development: aligned with ever-changing trends and dynamics, the Service Manager must remain current and can adapt to these changes as necessary.

Ongoing development of customer service techniques: acquiring new business and building customer relationships are vital components of this role.

**Vital Connections**

**Internal**:All Employees, All departments

**External**:Customers, Manufacturer, Wholesalers and Supplier

**Requirements**:

- Three (3) years proven experience as a Service Manager
- Excellent communication skills (verbal and written English)
- Excellent customer service skills with a customer-first approach
- Solid understanding of and proven experience with operational planning and management
- Ability to build a trusting and long-lasting customer relationship
- Strong interpersonal skills and ability to work cooperatively with other team members to achieve common goals
- Ability to identify and resolve customer issues effectively
- Self-motivated, goal orientated with the ability to set and achieve performance goals
- Excellent leader, trainer, and coach
- Excellent sales skills with a dedication to the sales process
- Ability to influence, negotiate and mediate effectively
- Detail-oriented with excellent time management and organizational skills
- Ability to work efficiently under pressure in different situations
- Ability to maintain confidentiality and professionalism
- Proficiency working with ERP systems (i.e.. SERTI), and Microsoft Office software (i.e.. Excel, Word, Outlook)
- Ability to maintain internal controls
- Ability to work independently and with mínimal supervision

**Primary Duties and Responsibilities**

1. Prepares monthly and annual budgets, forecasting goals and objectives for sales, gross, and expenses. (Reviewed with the General Manager).

2. Coaches for service advisors by hiring, training, and setting achievable objectives, and monitoring progress to achieve success.

3. Monitors key performance indicators to ensure a continuous customer-centric environment.

4. Provides conflict resolution in case of dispute. Handles all customer concerns promptly and effectively.

5. Remains current with, and adheres to, all Federal and Provincial regulations as well as departmental policies.

6. Ensures all prospective customer queries receive prompt follow-up by implementing an effective Follow up process.

7. Provides all necessary product training, and resources to staff.

8. Assists service advisors by reviewing relevant service promotions, and initiatives.

9. Attends weekly meetings with all department managers to review department progress.

10. Review and maintain daily inventory to optimize efficiency with attention to aged inventory, current trends, and the number of parts in inventory.
11. Maintain high profitability in all areas and keep departmental expenses under strict control.

13. Monitor and maintain all A/P and A/R relating to the Service Department

14. Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy

15. Monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly

16. Plan analyze and manage department finances through determining shop capacity and services

17. Track and post daily Service Advisor performance

18. Track and post daily Service Technician performance

**Why Join Harmony Hyundai Team?**
- Competitive wages & paid vacation
- Full-time, permanent, no weekends
- Benefits package (dental, health)
- Ongoing training and development
- Friendly and positive team/work culture
- Opportunity to advance career throughout our network

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Service manager: 3 years (required)

Work Location: In person