Assistant Manager, Operations

**Location**:
Cascade Shops

Address:
317 Banff Avenue Banff, Alberta T1L 1C1 Canada

Job Title:
Assistant Manager, Operations

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:
As a key member of the store leadership team, the Assistant Store Manager, Operations is responsible for ensuring operational efficiency within the store, in support of creating highly engaging guest journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody **Canadian Warmth,**demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are a passionate and effective leader, who is able to coach your team to achieve results. You will lead and create a culture of innovation, while ensuring a profitable business. You will help identify and implement key business strategies and will step into the Store Manager role when needed. Ultimately, you are responsible for supporting the quantitative and qualitative Key Performance Indicators (KPIs) of the store. You are a steward of Canada Goose’s values and culture.

**What You’ll Do**:

- Execute schedules that prioritize the guest journey, maximizes productivity, and manage labour spend.
- Lead and coach to all Canada Goose operational standards with excellence. (i.e., stockroom standards, cleanliness standards, opening and closing procedures, etc.).
- Educate management on all store-controlled spending i.e., supplies, packaging, labour budgets.
- Lead, coach, and ensure consistent use of strategic tools and resources including inventory management, communications platform, automated scheduling tool, payroll management mobile devices, queueing tool, etc.
- Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
- Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
- Lead Health & Safety meetings in line with local municipal guidelines and Canada Goose policies.
- Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
- Follow all Loss Prevention including weekly cycle counts, yearly inventory physical count, and incident reporting to minimize loss and increase profitability.
- Ensure all incoming and outbound merchandise requests and shipment are processed in a timely manner.
- Lead and coach to exceptional visual merchandising directives that are reflective of the Canada Goose brand.
- Resolve guest issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution.
- Support the sales floor experience during peak periods, exhibiting best-in-class leadership.
- Lead the integration and optimization between the sales floor and back of house to ensure a seamless guest journey.
- Create a culture of talent development by prioritizing ongoing education for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead, implement, and follow up on all educational initiatives and strategies.
- Actively mentor and develop associates to improve performance and foster growth
- Empower Team Leads to step into Assistant Store Manager (ASM) role as needed.
- Continuously coach behaviours that drive team member performance and elevate the guest journey.
- Inspire and influence an outstanding employee experience that drives employee engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Achieve or exceed sales targets including both the top-and bottom-line results.
- Continuously analyze key performance indicators and leverage insights to create and implement action plans that drive performance.
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals. (i.e., inventory and labour).

**Let’s Talk About You**:

- 3-5 years of retail leadership experience.
- Proven track record of implementing successful store operations.
- Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
- Experience maintaining operational excellence in retail stores including payroll, shri