Model Program Team Leader

2 days ago

Montréal, Canada MindGeek Careers Full time

If you are eager to learn new things every day, love to solve puzzles and lead people towards success, then we are the place for you Based out of our Montreal office, you will be working alongside and leading a team within a fast-paced, fun, challenging and creative environment to achieve departmental goals. This position is full-time and permanent As a Team Lead, you will focus on managing and developing direct reports, provide world-class support to content creators, build and implement programs and procedures to improve productivity while ultimately enhancing user experience.

Please note that this is a hybrid position until further notice. This means that we will require some in-office attendance, but the role will have the ability for remote work.

**What you'll be doing**:

- Seek out and implement faster response times without compromising quality
- Act as a point of contact to review and resolve escalations
- Review and validate model content and personal identification to ensure all compliance standards and protocols are followed
- Process monthly model earnings and payouts while meeting tight deadlines
- Solve problems and puzzles as they arise; identify root cause and implement solutions decisively
- Interview, hire, and facilitate training for new employees,
- Build effective teams through task delegation, coaching and performance management (conduct evaluations)
- Create schedules to maximize support coverage and meet business needs
- Communicate successfully across all levels; build and distribute reports, attend and schedule meetings to share company and departmental updates and achievements
- Maintain training materials and workflow documentation to ensure all protocols reflect the most up-to-date processes
- Become a product expert in a rapidly changing environment and loop feedback to improve internal tools
- Perform other department duties as assigned

**What you'll need to be successful**:
**Must haves**:

- 2+ years' experience in a supervisory or management role
- Experience working with CMS and Ticketing Software (Salesforce or Zendesk)
- Proficient in MS Office (Outlook, Word, Excel, & PowerPoint)
- Access to reliable internet
- Tech savvy; extremely fast and organized
- Empathy and a focus on delivering a personal experience
- Fantastic attention to detail
- An ability to learn and adapt quickly
- Pro-active and resourceful; ability to multi-task under tight deadlines
- Passion for problem-solving
- Excellent communication skills in English (written and verbal)

**Nice-to-haves**:

- Available to work evenings and weekends
- Bachelor's degree in Business studies or related fields
- Other Languages (written Spanish, Russian, German) a plus

**As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees**

**In this role you may be exposed to adult content

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