Job Description: Lead Clinical Injector

Lead Clinical Injector (MD, ND, or NP)

**Location**:Caviar Skin Clinic's second location in WHITE ROCK, 1493 Foster St, White Rock

**Start Date**:March 2025

Opportunity for Medial Director Position

**About the Company**: At Caviar Skin Clinic, we believe in a holistic approach to beauty. We understand that true beauty comes from within, and our goal is to empower people to discover their inner beauty while on a quest to level-up their outer appearance. Caviar Skin Clinic stands out as a truly exceptional Medi Spa with a commitment to expertise and patient satisfaction. Our team of dedicated professionals, includes doctors, naturopathic physicians, nurses, and aestheticians, all committed to providing exceptional care. We love what we do because we instil confidence in our patients, ensuring they both look and feel their absolute best. Our most popular procedures are Russian Lip Filler Technique, Dermal Fillers, Toxin, Skin Tightening, Hydrafacials, Laser Hair Removal and more Our mission is to be the most loved Medi Spa, where patients can indulge in beauty and health. We are Caviar Skin Clinic, your beauty playground.

**Reports to**:Office Manager and CEO (Dr. Noya)

**Objective**: The Lead Clinical Injector (MD, ND or NP) will perform all the same tasks as the injectors with an added leadership component. The injector will perform detailed cosmetic consultations, skillfully administer various cosmetic treatments such as injectables (neuromodulators, filler, biostimulators), PRP/PRF and similar procedures while maintaining an excellent standard of sanitation, customer service and clinical documentation. As well as ensure the safety of patients at all times when performing treatments. Handling dissatisfied patients with care and following up with any side effects your patient may experience.

The Lead Clinical Injector is responsible for overseeing the injector team. They problem solve with the Injectors and the team with managing difficult cases, complications and patient complaints. They are also involved in training and mentoring injectors to ensure the injectors are continuously finetuning their skill set as well as help troubleshoot any questions they may have to ensure they are able to perform optimally and meet sales targets. They will work closely with the office manager for managing inventory levels and organizing training days with our suppliers.

**Skills Required**:

- Extrovert
- Ability to critically think in a variety of situations
- Strong leadership, mentorship and teaching skills
- Communicative (ability to communicate in a clear, concise manner that resonates with patients and ensures their understanding, communicate with staff)
- Ability to use good judgement in a variety of situations
- Ability to keep up to date with safe injection techniques and perform them to generate a result that both yourself and the patient are happy with
- Ability to prioritize & follow-thru high priority patients and cases
- High level of helpfulness towards patients and the team
- Ability to be flexible and adaptive
- Stellar organization and follow through
- High responsibility towards maintaining clinical records for every patient
- Follow-through with your patient complaints and dissatisfied patients
- High cooperativity with other injectors
- Be a team player
- Ability to sell
- Optimism & a positive outlook, ability to put on a happy face, you are the center of
- company morale
- General knowledge and use of computers and electronic devices
- Fluent in English both spoken and written

**Qualifications**:

- Be a licensed MD, ND or NP with an active registration in BC.
- Have malpractice insurance of 5 Million or more
- Have active CPR as per your college requirements
- Meet all college requirements to perform injectable and cosmetic procedures that you will be performing
- 3+ years experience in aesthetic injectables
- Strong customer service background
- Sales background
- Staying up-to-date on non-surgical cosmetic procedures
- Ability to handle emergency situations through to resolution
- Passion for the aesthetic industry and patient care
- Strong leadership and teaching background

**Responsibilities**:
**Employee Performance**

Timeliness - arrive ten minutes before scheduled shift

Dress professionally and appropriately for industry standards (see dress code, well-groomed: hair, makeup and nails)

Attend meetings

Attend necessary continuing education and training

Positive, team attitude

Coach and be coachable - we never stop learning

**Customer Service**

Providing excellent customer service, calm attitude and utmost care and a high standard of bedside manner to all patients

Ensuring charts are completed

Welcome new patients to the clinic by credentialing the clinic and going over who we are and services we offer.

Assess the patient's intake form to get an idea of their concern and what treatments we can discuss at today’s visit and what treatments to schedule for future appointments