District Operations Manager

**ABOUT THIS OPPORTUNITY**

**Role Profile**

**Job Title**:District Operations Manager

**Location**:Eastern Canada

**Classification**:Exempt (Full Time)

**Reports to**:Area Operations Director

**Su**mmary**

This role is primarily responsible for Manitoba, Ontario and Quebec. Travel is required and the extent may depend on the location of the incumbent.

**Essential Functions**
- Must maintain 100% commitment to safety policies and procedures
- Evaluate and improve site performance by gathering, analyzing and interpreting data and metrics; communicates outcomes to team members;
- Leverage data and available resource to optimize production across multiple operational sites;
- Plan, monitor and manage implementation of best practices to ensure smooth operations; provide constructive feedback and build commitment to process within the team;
- Organizes, manages, develops and staffs locations to ensure adequate preparation for current and future business challenges and contribute to the optimization of business results;
- Liaise with Area Operations Director to make decisions for operational activities and set goals.
- Promotes implementation and compliance with operational policies and procedures.
- Manages the development and delivery of budget plans; review financial information and adjust operational budgets to cost targets.
- Coordinates with sales teams and supports colleagues in managing client relationships
- Evaluate customer processes and organize them to enhance customer satisfaction.
- Ensure that the company runs with legality and conformity to established regulations.
- Liaise with procurement to coordinate material to achieve stock out and order fill rate targets.
- Facility management and Logistics (e.g. freight lanes, warehouse layout).
- Actively supports initiatives to drive employee engagement; clearly communicates expectations, holds team members accountable performance, and celebrates success.

**Skills and Abilities**
- Must possess the ability to maintain a balance between multiple perspectives: customer, sales and operations.
- Experience and passion for motivating people, instilling accountability, and achieving results under tight constraints.
- Able to coach team to think “out of the box” when faced with new challenges and improvement opportunities.
- Ability to effectively implement change. Comfortable driving new processes and procedures for logistics, order processing, quick response delivery and enhanced customer experience.
- Must be a team player, able to work closely with cross-functional groups.
- Inherently possesses a contagious “can-do” attitude that energizes the workgroup and those around them.
- Ability to be effective in fast paced quickly changing environment.
- Must have effective conflict resolution skills with ability to lead work efforts to a win-win environment.
- Extensive experience communicating status and ideas with all levels of an organization.
- Excellent collaboration skills, able to build a team and be an active member of a team that works hard but enjoys having fun.
- Willing to take risks and push the envelope.
- Strong team leadership and management skills in a large business unit with significant exposure.
- Customer centric focus but a strong commitment to manage inventory turns.
- Create new effective metrics beside OTD to drive growth.

**Competencies**
- Leading and Supervising
- Persuading and Influencing
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations

**Required Education and Experience**
- Bachelors’ degree in related field preferred - business, logistics, engineering
- 5 to 10 years of experience in Production / Operations Management.
- Broad and deep knowledge of supply chain functions.
- Proven track record of managing multiple concurrent projects, diverse resources and dynamic situations.
- Strong organizational and project management (planning/tracking/reporting) abilities across multiple overlapping timelines.
- Experience with Warehouse Management Systems.
- Experience with Lead methodology, Six Sigma, process improvement;
**Supervisory Responsibility**

This position oversees Service Center Operations Managers (SCOMs) directly. The Production, Warehouse, and Customer Service/Inside Sales teams report to the SCOMs. This role is responsible for the productivity, performance management and hiring of the associates within those departments.

**Total Rewards**
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- Defined Contribution Pension Plan
- Paid time off

**Equal Opportunity Employer**

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the posit