Hiring Host(Ess) at Okini

2 weeks ago

Vancouver, Canada Okini Full time

Okini Restaurant & Bar celebrates traditional and modern Japanese flavours and cooking with a West Coast flair. We are committed using sustainable and locally sourced ingredients whenever possible, showcasing a harmonious blend of land and sea ingredients in our menu.

Our team is passionate about creating exceptional dining experiences that go beyond the plate. Our mission is to foster a sense of appreciation and gratitude through every aspect of our guests' visit, from the warm hospitality to the meticulously crafted dishes and cocktail pairings.

**Responsibilties**:

- Guest greeting: Welcome guests with a friendly and positive attitude. Manage the seating chart efficiently and ensure guests are promptly seated, providing them with menus and any necessary information.
- Reservation management: Handle incoming reservations, both online and over the phone. Keep an organized record of reservations and ensure a smooth flow of seating, balancing reservations with walk-in guests.
- Communication hub: Serve as the communication hub between the front of house and back of house teams. Relay important information about reservations, special requests, and guest preferences to ensure a seamless dining experience.
- Waitlist management: Maintain an organized waitlist during peak hours. Provide accurate wait time estimates and keep guests informed of their status. Manage the flow of guests in the waiting area.
- Guest assistance: Assist guests with any inquiries or special requests they may have. Provide information about the menu, daily specials, and promotions.
- Maintaining a tidy entrance: Keep the entrance area clean and organized. Ensure menus are in good condition, and the waiting area is inviting for guests.
- Collaboration with the team: Work closely with servers, bussers, and other staff members to ensure a coordinated effort in delivering excellent service. Foster a positive and collaborative team environment.

Please submit your resume, optional cover letter and include your availability, and how many shifts you are looking for.

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