Network Analyst

**Job Information**

Job Requisition ID: 64447
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: 2 Permanent positions
Scope: Open Competition
Closing Date: January 16, 2025
Classification: Systems Analyst 2

**Salary**: $2,800.43 to $3,845.10 bi-weekly ($73,091 - $100,357 Annually)

The Ministry of Alberta Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.

Court Technology Services provides and supports the technology tools to power the court and justice system throughout Alberta.

**Role Responsibilities**:
The Infrastructure and Domain Services team (part of Court Technology Services Operations) focuses on IT Operations and provides critical support for all Courts IT services hosted in a hybrid model.

As a Network Analyst, you will be reporting to the Manager, Infrastructure and Domain Services, this position delivers technical network analysis, design, implementation, support and operations of IMT services and projects. Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems.

In this position you will work with and receive guidance from a team of analysts within the CTS unit. This position will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations. In some instances, the position may be responsible for overseeing the work of a junior position.

As Network Analyst, your primary responsibilities will include, but not limited to:

- Perform evaluation of new technologies and products and may provide second line desktop support.
- Responsible for life cycle management of computer network, services, and storage equipment.
- Provide computer systems related technical expertise to both Court Technology Services and Court Business staff.
- Coordinate maintenance agreements including renewals.
- Provide supporting information for network system procurements.
- You will be required to travel to support both the Calgary and Edmonton Data Centers as well as base and Rural Court House network equipment (as and when required).
- Participate in the on-call rotation and be able to respond to critical or high severity alerts after hours and follow documented steps to address such issues.
- Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
- Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN, Firewalls, Wi-Fi, 802.1x, and Zero Trust technology.
- Understanding of project management concepts and processes.
- Ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
- Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
- Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
- Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.

**Qualifications**:
**Required**:

- University graduation in Computer Science or a related discipline, plus two years of directly related experience is required.

**Assets & Preferences**:

- 2+ years of Microsoft Azure cloud computing administration.
- Related supervisory experience will be asset.
- Microsoft certification, Cisco Certification (CCNA, CCNP, and CCIE (preferred)) Fortinet certification, will all be considered assets.
- Hands on experience in deploying Thousand eyes, DNAC and SDWAN will be highly desired.

Equivalencies will be considered based on:

- A related two-year diploma in computer technology