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Customer Service Representative

2 weeks ago

Calgary, Canada Daltile Full time

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote company goals. Major Function and Scope Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and providing excellent customer service. Interfaces with various groups including, but not limited to, internal teams and, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Experience and Knowledge Required High School Diploma or GED equivalency required. 1 or more years of customer service experience. Focus on customer account management preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2025-07-28