Department Manager

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

**Our Company**

Hard work drives us, living life is what guides us. At Mark’s, known as L’Équipeur in Quebec, we inspire and enable Canadians to live their life with passion, conviction and authenticity. This is why everything we offer, from industrial and casual apparel, footwear and accessories, is well made, built to last, infused with utility and designed with wearable style that’s uniquely them, uniquely Mark’s.

Mark’s, founded in 1977, has over 380 stores across Canada. With strong roots in communities across the country, our commitment to Canadians is to relentlessly pursue the best products that work as hard as the people who wear them.

We are a successful, innovative, and growing company that values diversity and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering comprehensive training and leadership development opportunities. We encourage, value and reward innovation.

**Position Objective**

The Department Sales Manager is an accountable member of the store management team and responsible for executing Mark’s store operating model. The DSM demonstrates a positive and engaged attitude when dealing with customers and employees. In addition they will be responsible for maximizing the sales and service of a department by demonstrating responsibility for and effective management of the following key areas, customer service, operations, training; as well as providing leadership and assuming responsibility for the store in the absence of the store management team or as required.

**Responsibilities**

**Customer Service**
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities
- Promote company programs including loyalty programs, private-label products, and other seasonal promotions
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels

**Training**
- Create development plans for store team members; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
- Communicates in a clear and concise manner to team, leading effective Shift Starter / meetings / coaching sessions.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Facilitate and lead team meetings.
- Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
- Maintaining a positive work environment for staff

**Leadership**
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members
- Follows the disciplinary process consistently and impartially
- Validate schedules for department and monitor payroll daily to ensure payroll plans are met
- Promotes and maintains a positive and motivating work environment.
- Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.
- Develop and maintain a positive work environment for staff
- Complete opening and closing duties as part of manager on duty responsibilities

**Required Skills and Experience**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily game plan for the department and store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset

**Deliverables**
- Achieves sales goals and store order fulfillment metrics
- Delivers on Triangle loyalty program targets
- Shrink at or below target
- Payroll managed to plan
- Expenses managed to plan
- Net Promoter Score to Plan

LI-LK1
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a