Customer Care Representative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:
- Competitive wages and annual employee bonus and incentives.- Family-friendly benefits package.- Company matching group retirement savings plan.- Paid vacation and sick time.- Fleet vehicles and travel allowances.- Support for relocations.- Employee perks and discounts.- Trades apprenticeships.- Support for growth, training and education.- Progressive flexible work arrangements.- Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.- Sustainable employment and growth.

Join Our Team as a Customer Care Representative at Epiroc

Your Mission:
**Responsibilities**:

- Provide commercial parts support to our customers
- Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders
- Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints
- Support customers by investigating problems relating to Part Sales and Pricing
- Responsible to process Returns and credits
- Work with both RDC and GDC inbound replenishment and order fulfillment to expedite orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.
- Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.
- Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

Your profile:
**KNOWLEDGE, SKILLS AND ABILITIES**:

- Must possess excellent oral and written communication skills
- Must have 5+ Years in Customer Service
- Parts Technician with Red Seal Certification is an asset/preferred
- Proficiency in Microsoft Applications such Word, Excel, Outlook are an asset
- Experience in M3 or other major ERP systems is an asset
- Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized

**EXPERIENCE**:

- Minimum Five years of Customer Service experience, Mining & Construction industry is preferred
- High school diploma required, post-secondary education preferred or equivalent work experience

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.