Technical Service Representative Raisebore

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

- Competitive wages and annual employee bonus and incentives.
- Family-friendly benefits package.
- Company matching group retirement savings plan.
- Paid vacation and sick time.
- Fleet vehicles and travel allowances.
- Support for relocations.
- Employee perks and discounts.
- Trades apprenticeships.
- Support for growth, training and education.
- Progressive flexible work arrangements.
- Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
- Sustainable employment and growth.

Join Our Team as a **Technical Service Representative** - **Raisebore**at Epiroc

Your Mission:
The Raisebore Technical Service Representative is to promote and support the market development of Raisebore products in Canada & USA. The main purpose of this job will be to provide technical assistance to all customers. Assemble Raisebore equipment at customer site and fleet Maintanace at work shop. Assisting with technical warranties and quality concerns reported by customers and the sales/service support teams. Site reports, monthly reports, etc. to ensure issues are documented, performance is measured and product lines are successful at all sites.

**Responsibilities**:

- To provide training to our account management team and customers on use of product
- Help diagnose and guide internal and external customers through technical issues
- Field test and trials of product improvements solutions
- Quality assurance for both shop and field teams
- Major warranty investigations, warranty claim reporting back to the factory
- Report concerns of product lines to the PC both Capital and Remanufactured Equipment
- Occasional Global Support
- Travel inside and sometimes outside of Canada.
- Test new and existing products on customer work sites
- Provide “hands on” technical support in the after sales process
- Develop technical documentation and other sales tools
- Warehouse duties, load and unloading trucks
- Product development and continuous improvement
- Assist in Local modifications requests
- Collect data by observation underground
- Write field reports and communicate to the PC
- Trip reports and present finding to the PC
- Meeting reports
- Help manage Raisebor rental fleet
- Coach and Train field service teams
- Regular customer visits
- Aid with start-ups and commissioning of equipment

Your profile:
KNOWLEDGE/EDUCATION:

- Mining related education and or work equivalent

QUALIFICATIONS:

- Problem solving skills.
- Excellent time management skills, able to multi-task
- Good computer skills including, excel, multiple databases.
- A proven self-starter who requires minimum supervision.
- Good communication skills.
- Outstanding people skills, good listener, ambitious and patient

SKILLS AND ABILITIES:

- Strong computer skills. I
- Excellent organizational skills
- Ability to multi task and prioritize
- Strong communication skills, both verbal and written
- Interpersonal abilities
- Willingness to travel
- Willingness to go underground
- A proven track record as a strong team member
- A self starter
- Fluency in both French and English would be an asset

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.