Sales Professional

2 weeks ago

Surrey, Canada Victory Memorial Park Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

**Responsibilities**:
**Lead Generation**

- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity

**Build Rel**a**tion**s**hi**ps** with Families**

- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

**Teamwork**

- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team

**Minimum Requirements**

**Education**

- 1-2 years of college or an equivalent of education and experience

**Experience**

- 1-2 years of customer service or sales industry experience preferred

**Licenses**

- Valid driver’s license with an acceptable driving record

**Knowledge, Skills and Abilitie**s**

- Ability to work some evenings and or on weekends as needed
- Ability to drive frequently
- Flexible hours but, must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Experience with Excel and a sales software / CRM or ATS (We use Salesforce)
- Customer service skills

**Pay**

- $17.85/hour + Commission (Annual Target Total Compensation is $120,000)

Postal Code: V4P 1P3

Category (Portal Searching): Sales

Job Location: CA-BC - Surrey

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