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Branch Operations Manager

2 weeks ago

Ottawa, Canada Kaycan Ltd Full time

**_Do you have a passion for Management?_**:

- **Do you enjoy working in a team?**_
- **Do you have plans for growth and stability in your career?**_

**We have opportunities to match Come build your future with us**

At **Kaycan**, our employees are at the forefront of everything we do. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Ottawa is currently looking for a **Branch Operations Manager **to join its dynamic team.

**We offer**:

- Competitive salary
- Health and dental benefits
- Work-life balance
- Opportunities for growth & development
- Business casual working environment
- And you will get to work with amazing people

**Responsibilities**:

- Manage the branch operations by ensuring exemplary customer experience is provided to all internal and external contacts
- Supervise the preparation and organization of schedules and the dispatching of service personnel as required
- Ensure that a culture of sales, customer service, safety and compliance exists every day at the branch
- Provide leadership, training and coaching for all branch employees
- Act as liaison among the various departments of the Company, including other branches
- Provide service to existing customer accounts
- Resolve inquiries related to customers, shipping and billing, and address any questions and / or concerns
- Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense policies and practices are adhered to
- Offer support to the Warehouse team
- Recruit, manage, train and evaluate performance of all branch employees
- Act in the capacity as the Customer Service Team lead or the Warehouse Lead Hand, when needed
- Ensure a safe and healthful work environment by training branch employees in safe work practices to Kaycan and provincial standards
- Perform other duties and responsibilities, as required

**Requirements**:

- Bachelor’s Degree
- Minimum of 5 years of supervisory experience in a distribution center environment
- **Physically able to get involved in the daily operations - load trucks, answer customer calls etc.**:

- Valid driver’s license
- Knowledge of basic maintenance and mechanics would be an asset
- Strong leadership, management, and interpersonal skills to effectively supervise a diverse staff and interact appropriately with all customers and employees
- Result-oriented with effective time management, and organizational abilities; must be able to schedule and prioritize work for self and others
- #P1_

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)