Indigenous Support Worker

**Position Title**:Indigenous Support Worker**

**Competition**:24-079

**Reports to**: Assistant Manager of Community Services

**Union**:BCGEU

**Compensation**: $27.39-$29.69/hour

**Schedule**:8:30am-4:30pm, Monday-Friday (70 hours bi-weekly)

**Status**:Full time, Regular

**Posting Closing Date**:September 12, 2025 at 4pm

**Organizational Focus**

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Position’s Primary Objectives**:
This position provides comprehensive case management services for Indigenous clients & residents who require temporary and on-going support by:

- Assessing individuals and families identified by Resident Services or Community Services, to provide culturally appropriate supports and referrals to other community agencies where necessary;
- Working collaboratively with Resident Services and the Associate Director of Resident Services to address issues negatively impacting tenancies;
- Working collaboratively with Outreach staff and the Manager of Community Services to support efforts to house clients living rough and in shelters;
- Assisting residents and clients in accessing services to meet their basic needs, such as income assistance, housing, food programs, treatment/recovery programs, education, medical care, and mental health services; and
- Developing and managing client case plans to promote long-term wellness and housing stability;

**Key Responsibilities**:
1. Using a strength-based client centered approach, provide comprehensive temporary and ongoing case development and management services to promote access to housing/ long-term housing stability, including:

- Initiating contact, assessing needs and building therapeutic relationships with individuals and families identified by Resident Services/Community Services requiring a variety of supports;
- Identifying resident/client strengths and barriers to housing and housing stability, and assisting residents in addressing challenges;
- Working with individuals and families to become familiar with each individual’s situation and developing an individualized case/service plan including advocating/supporting:

- access to government agencies;
- substance use;
- rental assistance;
- mental health;
- hoarding;
- family violence;
- Facilitating regular support meetings with clients and providing ongoing support based on need;
- Providing or facilitating the provision of training and education for Activities of Daily Living (ADL), life skills, financial literacy etc.;
- Transporting and assisting residents and clients to and from appointments, shopping and other activities, as needed; and
- Providing on-going updates in both oral and written form to the Manager on client case management issues, as well as regularly completing required internal and external reporting

2. Collaborate with Resident Services, Community Services and other agencies to support identified individuals and families, address ongoing challenges, assess family safety and maintain/access housing, including:

- Accept, assess and review internal referrals with Resident Services Coordinators or Outreach Workers as may be the case and the Manager of Community Services;
- Eviction prevention by working closely with the resident to meet expectations of the RTA
- Communicate and meet with Resident Services/Community Services on a regular basis to update and assess ongoing resident/client needs in written and oral form; and
- Where child and family safety is a factor, meet reporting obligations as indicated by child welfare standards and work collaboratively with outside agencies.
- Independently leading team initiatives, in collaboration with partner agencies, to case coordinate and problem solve.

3. Establish and manage successful relationships to advocate on behalf of clients’ to support access to appropriate housing and long-term housing stability, including:

- Assessing clients for appropriate housing placements;
- Assessing clients’ stability in housing placements through regular and on-going contact;
- Mediating complex issues with other community service providers, stakeholders and clients;
- Coordinating and participating in client move out activities
- Coordinating repairs and remediation of units within guidelines and approved budgets.

4. Maintain case files and perform a variety of other functions to support the successful delivery of Support Services Programming, including:

- Collecting and maintaining complete records and program statistics as required by BC Housing and other community funders;
- Maintaining concise and a