Fixed Operations Manager

**WANT TO WORK for one of Canada’s Best Managed Companies?**

Are you ready to be a pioneer in the automotive industry? INEOS, a new player in the market, is seeking an experienced **Fixed Operations Manager** to lead our team of automotive professionals in this new endeavor. As we embark on this thrilling journey, we are looking for a passionate individual to join our team and contribute to the success of our brand.

**About the INEOS Group**: INEOS is at the forefront of redefining the future of off-road driving, with uncompromising 4x4 vehicles.

Have experience as a Fixed Operations Manager in a high-volume service/parts department.

**Responsibilities**:

- Oversee the daily operations of the service department, ensuring efficiency and customer satisfaction.
- Develop and implement strategies to maximize service department profitability.
- Manage inventory levels and ensure timely ordering of parts.
- Optimize parts department processes to enhance overall dealership performance.
- Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
- Uphold the highest standards of customer service.
- Address and resolve customer concerns promptly and effectively.
- Plan departmental objectives, jointly with the General Manager.
- Prepare and manage the annual operating budgets of the Service and Parts Departments.
- Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers.
- Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
- Be familiar with, and apply, the manufacturer’s warranty conditions and policies.
- Maintain a top-quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards.
- Keep up-to-date on new equipment and tools, and makes purchasing recommendations.
- Recruit, train, and mentor a high-performing team.
- Foster a positive and collaborative work environment.
- Prepare lists of labor costs for the more routine maintenance jobs.
- Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts.
- Maintain proper and legal practices in receipting, costing, and selling.
- Maintain and track marketing, merchandising and promotional programs.
- Track and prepare regular and thorough obsolescence and core returns.
- Ensure that aged inventory levels remain very low Conduct regular physical inventory counts to maintain accuracy.
- Understand and comply with all manufacturer warranty ordering and return policies.
- Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence.
- Manage the purchase of parts from sources other than the manufacturer.
- Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer.
- Prepare lists of labor costs for the more routine maintenance jobs.
- Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs.
- Develop and adhere to budgets, monitor expenses, and implement cost-effective measures..
- Analyze financial reports to make informed decisions for business improvement.

**Qualifications**:

- Experience with a high-volume Fixed Operations department, preferably in a luxury dealership.
- Excellent customer service skills ensuring that the service team performs effectively.
- In-depth knowledge of automotive service and parts operations.
- Financial acumen with the ability to analyze and interpret data.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Organizational ability and attention to detail
- Proficient computer skills

**ABOUT US**

Dilawri Group of Companies represents 81 dealerships nationwide with 22 dealerships in Ontario We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.