Clinic Coordinator

**Mentor Clinic Mission - Empowering people to live healthier lives.**

PRAXES Medical Group, headquartered in Halifax, Nova Scotia, is a global provider of 24/7 medical support to workers in some of the most challenging environments on the planet. We have been an innovator in delivering primary and emergency care services to the marine, mining, oil and gas, and exploration industries for 25 years.

In partnership with NS Health, PRAXES operates Mentor Clinic, a ‘Patient Health Home” primary care clinic, fully funded by Nova Scotia Health. We are a highly collaborative and interdisciplinary primary care team with the patient as the center point. We believe that every activity that touches or supports a patient is important and should be a positive experience for both the patient and the provider. Mentor means ‘experienced trusted advisor.’ Our broad-based interprofessional and lay-person clinic will 1. mentor one another 2. mentor patients 3. patients will mentor us.

**Clinic Coordinator Role**:
**What does a Clinic Coordinator Do?** Quite honestly, a little bit of everything. With this new and developing ‘health home’ model, the role of the Clinic Operations Coordinator will change and evolve over time and the right individual will have the ability to roll with this.

**Reporting to the Director of Operations, the Clinic Coordinator responsibilities are**:
**Admin Team Support**:

- Oversee the daily operations of the admin team.
- Provide advice and direction as required.
- Provide admin support for our Inter-professional team (DT, SW, OT, PT, CEP)

**Patient Support**:

- Assist with scheduling, booking and logistics of group sessions for patients.
- Assist with setting up and training patients on use of the online appointment booking system.
- Assist with regular communications to patients through the Patient Portal.
- Manage the in-clinic display system and messaging.
- Respond to patient feedback.

**General Team Support**:

- Coordinate staff schedules
- Organize and participate in staff meetings and training sessions.
- Ensure compliance with healthcare regulations and clinic policies.
- Become an expert in, and assist with software programs such as Ring Central, Telus Med-Access EMR, Pomelo patient portals.

**Skills and Qualifications**:

- No task is too big or too small for you to tackle. You have a “Whatever it takes” attitude.
- You are detail oriented, highly organized, self-motivated, and know how to prioritize.
- You are “Smart” - know your own strengths and weaknesses, are curious, have great communication skills, are a fast learner, are enthusiastic and sincere.
- Your are Hungry - want to create something new in primary healthcare, be part of a high-functioning team, learn new skills.
- You are Humble - willing to ask questions, know your own limits, leverage the skills and knowledge of others, work well in a team environment.
- You have experience working in a health care environment, particularly primary care/family practice, or health promotion
- You are technologically savvy and know your way around computers, phone systems and other office devices. You also possess working knowledge of Electronic Medical Record Systems, ideally the Med Access EMR (Telus).
- Medical Office Administrator training is a bonus

**Our Values**:

- **People -**People are our greatest asset. We value passion, drive, and commitment. In return we provide opportunities for personal and professional growth and development. We encourage self-care, balance, and making time for personal health and wellness, for both ourselves and the people we work alongside.
- **Agility -**We thrive on Agility; the confidence to adapt to change, as well as the safety to learn from trying, failing, pivoting, and trying again. Innovation requires expertise, risk, and safe supportive workplaces.
- **Caring -**We define Caring as empathy, compassion, and kindness, with each other and for the people we serve. Each of our clients is unique, with different needs and priorities - there is no ‘one size fits all.’ Caring requires awareness, acceptance, respect, inclusion, and humble self-confidence.
- **Trustworthiness -**Trustworthiness is the genuine and respectful approach we take in everything we do. Its core is personal integrity, which we define as “do the right thing, even when no one is looking.” Trust is the cornerstone of how we deliver consistent, reliable care to those in need.

**Why work with the Mentor Health Clinic?**
- Competitive wages are offered based on employee education and experience and type of employment.
- Flexible scheduling options.
- A friendly and supportive work environment.
- Unique and generous health benefits plan.
- RSP matching plan (after first year) up to 5% of salary.
- Generous vacation allowance.
- Weekly fitness classes available.
- Professional development, advancement, and growth opportunities.

**Please note**: This is a full-time, in-person role. Applicants are required to be physically loca