IT Support Technician

**IT Support Specialist**

Reports to: Systems Administrator

**Who We Are**:
Rome Logistics Group is a third-party logistics (3PL) company that provides customized solutions to help companies and carriers optimize their supply chain operations and dramatically improve service, rates, and speed to market.

**Why You Should Join Us**:
Looking for an organization that provides more than just a pay cheque and a desk to sit at? Of course, you are. Does having a healthy work-life balance, an engaging work environment, and a management team who genuinely cares about the success of everyone around them sound appealing to you? Of course, it does. Here at Rome, we’re not your average company and we don’t do business within a typical industry. Since being founded in 2000, we have become one of the largest 3PL companies in Canada, and with new offices opening regularly, our growth isn’t slowing down anytime soon. Whether you are looking for a career in sales, operations, customer service, or administration, the opportunities for advancement are endless. We are committed to helping you reach your full potential.

**Role Overview**:
The IT Support Specialist is the first point of contact for IT issues for all Rome employees. They will also work on all aspects of our business software including technology updates, configuration, customizations upgrades and IT projects, while presenting a friendly and helpul demeanor.

**Responsibilities**
- Develop and maintain positive customer (internal and external) relationships while always striving to attain the highest level of Customer Service and Satisfaction.
- Provide onsite and telephone support for computer hardware and telephone systems.
- Administer, and provide onsite and local telephone support, including maintenance and upgrades to workstations, wiring, printers and print servers.
- Administer and support the network communication system used for customer support and software updates.
- Provide basic training on the use of the network and the standard software packages to new users, as well as providing support to user’s specific issues of using software packages when required.
- Communicate opportunities for improved leveraging of hardware, software, and support resources including standardization.
- Ensure client-side systems are designed for optimum performance, cost, resilience, and system effectiveness
- Ensure all system problems are tracked and logged in accordance with problem management procedures. Participate in trend identification and root cause analysis and correction.
- Ensure that client device security is maintained in accordance with corporate security policies. Participate in security compliance reviews.
- As required, provide after-hour and weekend support as part of an “On-Call” rotation and travel to other Rome sites as deemed necessary.
- Provide backup support for the Systems Administration areas as required.
- Perform other tasks as assigned by management.
- Maintain IT inventory

**Requirements**:
**Education**:

- A post-secondary technology diploma, or equivalent, specializing in computers, networking, or information systems.
- Industry Standard certifications such as: Cisco CCENT or equivalent, ITIL or equivalent.

**Qualifications**:

- NEW GRAD or related desktop support experience.
- Strong problem-solving skills and communication skills
- Ability to work well in a team environment and servicing IT users
- Self-motivation, strong organizational skills, ability to multi-task in a fast-paced, dynamic environment
- Must be able to travel to all Rome offices with own vehicle (KItchener, London, Toronto)

**Regular hours of operation**: Monday-Friday 9am-6pm
- Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer._