Student Success Advisor

**Join the Future of Education - Where Passion Meets Purpose**

At triOS and Eastern College, we don’t just help students become job-ready graduates - we ignite futures. We’re seeking kindred spirits who believe that learning can change lives.

As a Canada-owned private career college, our vision is bold, our mission is clear, and our values run deep. Integrity, dedication, readiness, and respect aren’t just words - they shape every classroom experience, every team meeting, and every morning coffee.

We’re looking for people who:

- **Lead with integrity** — You do what you say you’ll do.
- **Show up with heart** — You bring your best to students and colleagues alike.
- **Embrace growth** — You’re always learning, always evolving.
- **Value every voice** — You believe respect isn’t optional; it’s essential.

If this sounds like you, you might be exactly who we’re looking for.

We’re not just hiring - we’re building a community of educators and professionals who care deeply, dream boldly, and laugh often, if you’re searching for meaningful work that values your contribution, we invite you to apply.

We are proud to be one of Canada’s Best Managed Companies for 15 consecutive years - now recognized with Platinum designation. That’s not just a badge - it’s a reflection of our student-first mindset and unwavering support for our team.

Let’s shape the future together.

**Job Title**: Student Success Advisor

**Company**: triOS College

**Location**: Hybrid role, with occasional on-site attendance at the nearest campus.

**Hours**:Full-time, Permanent, Monday to Friday, 10:00 am EST to 7:00 pm EST

**Start Date**:August 25, 2025

**What you'll be doing**:

- Manage and direct incoming telephone calls.
- Proctor online and in-person exams for remote students, ensuring academic integrity.
- Assist with CPR registrations for students requiring certification as part of their program.
- Preparation and distribution of student ID cards
- Help manage third-party reporting requirements (e.g., progress reports to WSIB, BJO etc.).
- Monitor discrepancies in attendance; follow up with instructors to validate participation records.
- Support Remote Education Director, Program Administrator, Education Consultants, Employment Specialists, and Financial Aid Officers with tasks specific to remote student support.
- Provide administrative assistance for remote campus operations, including daily, weekly, and monthly reporting
- Diffuse upset, angry or hostile students and provide guidance and information and refer appropriately.
- Identify students at risk or in crisis and proactively connect them with the appropriate resources and supports.
- Follow a prescribed student engagement process with face-to-face meetings, phone calls, surveys, and electronic communications to assist students successfully through their program and student experience.
- Create Student Success Plans (SSP).
- Work with Instructors to ensure student SSP and accommodations are understood and implemented.
- Monitor the implementation of student accommodations.
- Create custom schedules for retakes.
- Initiate and provide ongoing guidance to students whose grades, attendance, and/or personal barriers put them academically at risk.
- Provide guidance on personal issues with students and connect them to local counselling resources and/or the student assistance provider (where applicable).
- Encourage and support students as they gain the skills and knowledge necessary for success.
- Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests.
- Assist students in developing an educational plan and strategies to improve student success.
- Coach students towards independence and self-direction and maintain up-to-date knowledge of best practices.
- Check and follow up on missing internship attendance weekly, ensuring accuracy in records.
- Prepare and submit monthly internship attendance reports to the appropriate teams for tracking and compliance.
- Assist with remote campus logistics, including virtual event support and resource coordination.
- Maintain accurate records of student progress, communication logs, and report timelines for remote cohorts

**What you bring to the position**:

- 3+ years of management, operational and/or administrative experience in a comparable educational environment.
- Post-secondary education in business or technology, university degree preferred.
- CPR and Non-Violent Crisis Intervention Certifications would be an asset.
- Experience working with students who require accommodations.
- Recommends new policies when existing ones do not adequately cover the situation.
- Assesses external environmental factors that constitute a major element of influence.
- Exercises excellent judgement in problem solving since it requires balancing several sets of specialized or technical inputs against business plans or objectives that may extend beyond the current business cycle.
- Required to move c