Student Success Advisor- Mississauga

triOS College Business Technology Healthcare Inc. is actively seeking a **Student Success Advisor** to join our team at the **Mississauga campus located inside Square One Mall**.

**Primary Purpose**:
The Student Success Advisor (SSA) will act as coach and mentor for students throughout their program. The SSA will inspire, motivate, and assist students through their academics. The SSA will strive to ensure the highest levels of student outcomes and program satisfaction are achieved.

The SSA will support the vision, mission, and values of triOS College while contributing to a positive, supportive, and student-focused team environment of respect, integrity, dedication, and readiness, embracing diversity, and fostering inclusion.

**Key responsibilities**:

- Organize and conduct New Student Orientation.
- Meet with all students one month into their program (or earlier if there is an issue). Review with each student how the program is going, is the College meeting their needs, anything further they need or see how something could be improved upon.
- Diffuse upset, angry or hostile students and provide guidance and information and refer appropriately.
- Identify students at risk or in crisis and proactively connect them with the appropriate resources and supports.
- Follow a prescribed student engagement process with face-to-face meetings, phone calls, surveys, and electronic communications to assist students successfully through their program and student experience.
- Create Student Success Plans (SSP).
- Work with Instructors to ensure student SSP and accommodations are understood and implemented.
- Provide guidance on personal issues with students and connect them to local counselling resources and/or the student assistance provider (where applicable).
- Assist with the Student Ambassador Program, working with the instructor in charge of this program.
- Communicate concerns about student progress to instructors and administration in conjunction with coaching efforts and strategy.
- Other duties as assigned.

**Qualifications**:

- Post-secondary education in business or technology.
- 3+ years of operational and/or administrative experience is required.
- CPR and Non-Violent Crisis Intervention Certifications would be an asset.
- Experience working with students who require accommodations would be an asset.
- A skilled listener, with the ability to identify, respond and handle confidential and/or sensitive issues and/or material with empathy, diplomacy and discretion.
- Proficiency with MS Office is required.

**Hours of Work**:
This position is a permanent full-time opportunity, Monday to Friday. 9:00 AM - 6:00 PM.

**Start Date**:
The expected start date for this opportunity is **immediate**.

**About triOS College**:
triOS College Business Technology Healthcare Inc. is a Canadian owned Registered Private Career College in Ontario. At triOS we strive to be the very best at what we do, both in the eyes of our students and coworkers. It is the dedication of our employees that has resulted in triOS as being recognized as one of Canada’s Best Managed Companies for 12 consecutive years. Our college was founded on familial values, and these have been retained for the last 30 years. We are truly a team in every sense and work collaboratively towards our common goal of preparing job-ready graduates. Our teams are highly motivated and passionate about the work they do and the impact they have on changing the lives of each student that studies at the college. A career at triOS provides you with an opportunity to truly make a difference in the community. We look forward to connecting with you
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._