Fibre Service Technician

2 days ago

Town of MountRoyal, Canada Beanfield Metroconnect Full time

We pride ourselves on our commitment to ensure the culture at Beanfield is top notch We care about our people and our community. Beanfield was established over 30 years ago and we have grown immensely in the last few years and what has made us so successful is our employees Our 350 employees to be exact As we continue to expand our footprint in Ontario and Quebec, we are looking for a people focused, passionate, driven, highly skilled, organized individual with effective communication skills to ensure we continue with our commitment to our employee’s happiness & success.

Here at Beanfield, we build, own, and operate the largest independent fibre-optic network in Toronto and Montreal. The layout of our ever-expanding network requires meticulous care from a handful of dedicated teams. Our Fibre Service Technician team (or FST team) is an integral part of that process and their team is growing

We are looking for a detail-oriented problem solver with effective communication skills to respond in high priority manners in the field. This individual will work with a range of Beanfield teams including Service Delivery, Technical Support, and Installation department.

If chosen for this role, you will assist with the primary responsibility of working in and maintaining good order of our new hub site POP’s or “Neighbourhood POPs”. If you are someone who has a knack for identifying, troubleshooting and resolving network related issues in the field. (i.e. Central Offices, POP Sites, On-Net buildings and customer premises) Beanfield can be the place for you

Responsibilities**:

- Respond in an urgent and high-priority manner to service-affecting issues dispatched by the NOC.
- Identify, troubleshoot and resolve all network issues in the field. This may include but not limited to: equipment replacement and re-installing lines or anything it takes to restore service.
- Prepare incident reports for outages.
- Assist with escalated issues regarding customer-facing diagnosis during new circuit turn-up.
- Complete non-emergency maintenance tasks in a timely manner as dispatched by NOC:

- Perform and schedule NPOP cross connects for new customers prior to installation
- Schedule and perform cross connects in all our data centres & carrier hotel
- De-provision and remove old physical circuits, and/or cross connects
- Switch Insertion
- New Equipment commissioning
- Assist the OSP Technicians with OTDR of circuits and ensuring they align with the company standard.
- Report an unsafe, poor quality, potentially service affecting, inconsistent in-field conditions or workmanship to the relevant managers
- Updating and reviewing ticket information on daily basis
- Provide probable causes to relevant managers
- Provide accurate and update reports as required (Daily, Monthly)
- All other duties as assigned
- Create Installation procedures for the Technical Support team
- Assist with, and participate in, cross-training to ensure up-to-date knowledge of Beanfield network equipment
- Helped identify systematic problems or shortcomings that occur repeatedly, and work with senior management to fix them.

**Skills & Qualifications**:

- High school diploma with post-secondary degree or diploma in network security and/or administration.
- Bilingual in both French and English (preferred).
- 2-3 years of relevant work experience as a Technical Support Representative or Installer position (preferred).

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