Cashier and Customer Service

**Join Our Team at Baklawa King - Where Tradition Meets Passion** **Location**: 488 Eglinton Avenue West, Mississauga, ON **About Us**: At Baklawa King, we are custodians of the rich, centuries-old traditions of Lebanese pastry making. Our mission is to serve the finest, freshest, and most authentic Lebanese pastries and sweets. We meticulously preserve the traditional methods of crafting baklava, enhancing them just enough to appeal to the modern palate. Our commitment to maintaining the "home-made" taste and quality in every batch has helped our reputation and business flourish over the years. **Job Title**: Customer Service Associate **Employment Type**: Part-time (up to 32 hours/week) **Role Overview**: We are actively seeking an energetic, caring, and passionate sweets enthusiast to join our team. As a pivotal first point of contact, you will deliver efficient and pleasant service, ensuring every customer's experience at Baklawa King is memorable. **Primary Duties**: - Assist customers efficiently at the checkout and ensure a smooth service flow. - Greet each customer with a warm smile and offer personalized, friendly service. - Gain expert knowledge about our sweets and pastries and advise customers effectively. - Maintain cleanliness and operational functionality of equipment and store premises. - Adhere strictly to health, safety, and sanitation guidelines. **Common Staff Duties**: - Possess in-depth knowledge of Baklawa King’s menu items and ingredients to confidently handle inquiries. - Uphold our stringent food safety guidelines and preparation standards. - Ensure overall cleanliness and orderliness in the kitchen and dining area. - Support fellow team members and contribute to a cooperative working environment. - Perform various housekeeping and cleaning duties as needed. **Working Conditions & Physical Demands**: - Capability to stand for up to 8-hour shifts. - Occasionally lift and carry items weighing up to 25 kg. - A fast-paced, dynamic work environment. **Requirements**: - Legal eligibility to work in Canada. - Fluent in English; proficiency in Arabic is a plus. - High school diploma or equivalent preferred. - Previous customer service experience is beneficial. **Desired Traits**: - A genuine, cheerful disposition. - A passion for people, sweets, and impeccable service. - Keen attention to detail. - Eagerness to learn and grow within our company. - Ability to work effectively both independently and as part of a team. - Excellent interpersonal and communication skills. **Workplace Conduct**: At Baklawa King, we uphold a respectful, professional, and safe work environment for all employees and customers. To support this, we adhere to the following standards: - **Responsible Phone Use**: While we understand the importance of staying connected, we encourage responsible use of personal devices. Phones may be used during breaks and for urgent personal matters, ensuring it does not interfere with the quality of service or distract from work responsibilities. - **No Vaping or Smoking in the Store**: To maintain a clean and healthy atmosphere. - **Professional Language and Behavior**: We pride ourselves on maintaining a courteous and professional demeanor at all times. Cussing and disrespectful behavior are not tolerated. **We Believe in Respect**: Respecting each other, our customers, and the art of our culinary tradition is fundamental. We seek team members who share these values and are eager to contribute positively in a team-focused environment. **Application Questions**: - How many years of customer service experience do you have? - Are you currently residing in Mississauga, ON? - Have you completed high school or an equivalent level of education? - Do you speak Arabic? - Do you speak English? **We Offer**: A chance to be part of a thriving team that prides itself on the exceptional quality of its products and service. If you love sweets as much as we do and are looking for a place where your enthusiasm and hard work will be valued and rewarded, we would love to hear from you. **Job Types**: Full-time, Part-time Pay: From $18.00 per hour Expected hours: 34 - 64 per week **Benefits**: - Flexible schedule - On-site parking - Store discount Flexible language requirement: - French not required Shift: - 4 hour shift - 8 hour shift - Afternoon shift - Day shift - Evening shift - Morning shift Work days: - Holidays - Monday to Friday - Weekends as needed Ability to commute/relocate: - Mississauga, ON: reliably commute or plan to relocate before starting work (preferred) Work Location: In person