Hotel Front Desk Agent

**Job Title: Front Desk Agent - Rodeway Inn Stratford**

**Location**: Stratford, ON N5A 6Z3

**Job Types**: Part-Time (All weekends) Fulltime (Weekdays including weekends), Permanent
**Pay**: $17.20 - $18.00 per hour
**Schedule**:

- Day Shifts: 7:00 AM - 3:00 PM / 3:00 PM - 11:00 PM
- Required to work on weekends and holidays

**About Rodeway Inn Stratford**

Rodeway Inn Stratford is a budget-friendly hotel located in Stratford, Ontario. As part of the **Choice Hotels** brand, we provide simple and comfortable accommodations for both leisure and business travelers. Our property is a convenient choice for guests attending local events, conventions, and sports tournaments. Visitors appreciate our clean rooms, practical amenities, and easy access to Stratford’s key attractions and venues.

**Job Summary**

As a **Front Desk Agent**, you will be the first point of contact for our guests and play a vital role in delivering excellent service. You’ll be responsible for creating a welcoming atmosphere, managing front desk operations, and ensuring a smooth check-in/check-out process. Your professionalism, attention to detail, and friendly demeanor will set the tone for a positive guest experience.

**Key Responsibilities**
- Greet and welcome guests with a professional, positive attitude
- Perform check-in/check-out procedures efficiently
- Accurately handle reservations, modifications, and cancellations
- Book group reservations, create/manage group blocks, and coordinate details with group organizers
- Address guest questions, concerns, and requests promptly and courteously
- Process payments, refunds, and billing adjustments; ensure accuracy in handling cash and credit transactions
- Coordinate wake-up calls and special guest requests
- Maintain front desk and lobby cleanliness; replenish coffee station and guest amenities
- Monitor lobby activity and respond promptly to guest needs
- Create daily cleaning list for housekeepers and update them on room status changes
- Communicate effectively with housekeeping and maintenance teams regarding room status, repairs, and urgent concerns
- Review and document shift handover notes for smooth daily operations
- Maintain accurate lost and found records
- Assist with basic administrative duties and support new staff training during onboarding
- Uphold hotel policies, procedures, and Choice Hotels brand standards
- Perform other duties as assigned

**Preferred Qualifications & Skills**
- Previous **hotel front desk, hospitality, or customer service experience required**:

- Knowledge of Property Management Systems (PMS); Choice Hotels’ PMS experience is a strong asset
- Strong communication and interpersonal skills with a guest-first mindset
- Professional appearance and courteous, reliable attitude
- Proficient in computer operations; experience with POS terminals an asset
- Ability to multitask, prioritize, and remain calm in a fast-paced environment
- Proactive problem-solver and collaborative team player
- Flexible availability, including evenings, weekends, and holidays

**Why Join Us?**
- Special discounts for employees, friends, and families across all Choice Hotels and Radisson Hotels brands in the USA and Canada
- Complimentary use of **gym, indoor heated pool, and sauna** on-site
- Complimentary on-site coffee and parking

**How to Apply**

Please note:

- Applicants must have a valid work permit or legal authorization to work in Canada.

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.20-$18.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- On-site parking

Application question(s):

- What is your current status in Canada?

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person