E & I - Operations Manager Rocky Mountain House

4 days ago

Red Deer, Canada Surepoint Group Full time

Established in 2003, Surepoint Group is a premier industrial contractor specializing in electrical and instrumentation services, automation, mechanical, equipment fabrication and integrated modular solutions. We work within many sectors and have branches located in strategic areas to provide our clients with dependable and responsive service.

The primary function of the Electrical & Instrumentation Operations Manager is to work closely with the E&I team on effective day-to-day operation of the branch while building a culture that is consistent with the company’s core values.

**Responsibilities**:

- Creates a culture of safety while providing a high-quality service.
- Builds company image by collaborating with customers, community and team members while exemplifying the company’s core values.
- Delivers overall performance and results for E&I in this area.
- Collaborate with company leadership to understand overall business goals and creates a branch level operating plan to support these objectives.
- Ensures team members within the branch are focused on building strong lasting and effective partnerships with our customers.
- Builds branch level plan and identifies priorities to address resource and operational challenges with input from the Senior Management.
- Communicates and exemplifies company values and encourages staff within the branch to do the same.
- Collaborate and build annual and long-term operating plans for E&I in the branch.
- Directs, coaches and develops branch staff to obtain the skills and abilities to act independently in their job assignments.
- Works with staff and customers to identify safety issues and takes corrective action to resolve these concerns.
- Meets regularly with key customers to review service quality and performance.
- Enhances and builds on current customer relationships to ensure customer retention.
- Works with Business Development team to grow the business with new project work or new clients.

**Qualifications**:

- At least 3 years of supervisory experience and P&L oversight.
- Proven ability to meet service delivery expectations including customer and safety.
- Active risk management to resolve customer issues or project related issues to ensure the company is not exposed to unnecessary risk.
- Knowledge of the company’s business, capabilities, policies and procedures to effectively manage the branch personnel.
- Able to build strong lasting customer relationships that drive repeat business.
- Superb interpersonal communication skills, this role requires continues continuous interaction with team leaders, staff coordinators and client’s management.
- Strong organizational skills.
- Able to develop and manage contractual agreements and requests for proposal as required.
- Knowledge of leadership principles and management techniques to build a strong culture in line with company’s mission and vision.

At the core of Surepoint is a solid formation of values that we all adhere to. Nurturing our culture and staying committed to these values is ingrained into our behaviour every day and the foundation of everything we do:
We Care Honour Integrity

Live Safe Committed to the Team

Have Fun

Surepoint strives to be the employer of choice and offers the following:
A Caring and Respectful Work Environment
Outstanding Safety Program
Comprehensive Group Benefit Program
Group RRSP Program
Competitive Wages

If all of this describes you, we look forward to meeting you

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